On Jan 31, 2008, at 7:45 AM, Mark H. Young wrote:
---------------SNIP-----------------------------
NO, I meant "level 2 support" like IBM and OTHER vendors (OEM) have
THEIR
level 2 support (which is usually the developers, or AT LEAST some
coders).
Vendors' help desk is level one support, who you call in to or who
read your
problem ticket for the first time, and then you go to LEVEL 2.
Regards,
Mark
Mark,
a *LONG* time ago early 1990's I interviewed for a job out in
California that was well to say the least different. This was a
systems programmer job that was at a data center that worked with top
secret data. You were expected to debug vendor code yet not talk with
the vendor. I asked for details and they basically said you were
expected to find the bug and fix it yourself without calling the
vendor (even IBM). I practically ran from the job.
Ed
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