Although some may disapprove of our practice, it has been in place for decades. Our SLAs apply to unscheduled outages. As long as an outage is scheduled, approved, advertized to affected clients, and completed on time, we are not dinged for it. Of course we try to minimize scheduled outages, but there is general tolerance for 'what needs to be done'.
. . JO.Skip Robinson Southern California Edison Company Electric Dragon Team Paddler SHARE MVS Program Co-Manager 626-302-7535 Office 323-715-0595 Mobile [email protected] From: "Astemborski, David" <[email protected]> To: [email protected], Date: 09/23/2013 07:21 AM Subject: Does your company have different SLO / SLA's for Scheduled / Unscheduled downtime? Sent by: IBM Mainframe Discussion List <[email protected]> Today, our mainframe team has both Scheduled & Unscheduled downtime in a single downtime SLA. Does your company have separate SLO / SLA's for Scheduled / Unscheduled downtime? The information contained in this electronic communication and any document attached hereto or transmitted herewith is confidential and intended for the exclusive use of the individual or entity named above. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any examination, use, dissemination, distribution or copying of this communication or any part thereof is strictly prohibited. If you have received this communication in error, please immediately notify the sender by reply e-mail and destroy this communication. Thank you. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
