Same here
On Mon, Sep 23, 2013 at 8:21 PM, Mark Zelden <[email protected]> wrote: > On Mon, 23 Sep 2013 08:03:40 -0700, Skip Robinson < > [email protected]> wrote: > > >Although some may disapprove of our practice, it has been in place for > >decades. Our SLAs apply to unscheduled outages. As long as an outage is > >scheduled, approved, advertized to affected clients, and completed on > >time, we are not dinged for it. Of course we try to minimize scheduled > >outages, but there is general tolerance for 'what needs to be done'. > > > > Exactly how it works at my client. > > Mark > -- > Mark Zelden - Zelden Consulting Services - z/OS, OS/390 and MVS > mailto:[email protected] > ITIL v3 Foundation Certified > Mark's MVS Utilities: http://www.mzelden.com/mvsutil.html > Systems Programming expert at http://search390.techtarget.com/ateExperts/ > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to [email protected] with the message: INFO IBM-MAIN > ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
