On Sat, 28 Sep 2013 19:59:05 +0200, R.S. <[email protected]> wrote:


>It seems that all of three gentlemen above (Skip, Mark, Mike) can 
>perform as many outages as they want, oops they NEED.

Wouldn't even go as far as "need".  The point is, once the IPL is approved
and scheduled, it doesn't count against the SLA unless something happens
and the change implementation goes beyond the approved time period.

--
Mark Zelden - Zelden Consulting Services - z/OS, OS/390 and MVS  
mailto:[email protected]     
ITIL v3 Foundation Certified                                     
Mark's MVS Utilities: http://www.mzelden.com/mvsutil.html 
Systems Programming expert at http://search390.techtarget.com/ateExperts/
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