On Mon, 23 Sep 2013 08:03:40 -0700, Skip Robinson <[email protected]> wrote:
>Although some may disapprove of our practice, it has been in place for >decades. Our SLAs apply to unscheduled outages. As long as an outage is >scheduled, approved, advertized to affected clients, and completed on >time, we are not dinged for it. Of course we try to minimize scheduled >outages, but there is general tolerance for 'what needs to be done'. > Exactly how it works at my client. Mark -- Mark Zelden - Zelden Consulting Services - z/OS, OS/390 and MVS mailto:[email protected] ITIL v3 Foundation Certified Mark's MVS Utilities: http://www.mzelden.com/mvsutil.html Systems Programming expert at http://search390.techtarget.com/ateExperts/ ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
