> On May 25, 2017, at 11:58 AM, Burrell, Todd <[email protected]> wrote: > ————————————SNIP----------------------------------------- > And the old "water cooler" argument about learning a lot from discussions in > the office has a little merit, but not much. Most of the times these > discussions quickly wonder off into personal discussions. > > Todd Burrell | Sr. Mainframe Systems Administrator
One place where I worked it was a walled off area from the computer room. Many times after shooting a bug we shared the issue via discussions albeit at someones desk or in the general office. It kept everyone up to date with others and so it decreased discovery time. I can’t tell you the number of duplicate issues showed up. It saved everyone time by discussing it aloud. The other thing that was interesting, we all knew when there was an issue with MVS as we would ask each other over the wall if anyone else is having the same problem. We would walk out the door and down the hallway where the computer was and we took over from the operators in an attempt to figure out what the problem was. One of us looked at any allocation issues and try and see if he was able to alleviate the issue. One of us looked at the console history to see if anything was happening there. One of (usually the most inexperienced) would look at issues with disk drives and the MSS. We all used a loud voice as the computer room was not silent. We talked out issues over the noise. We generally came to the same conclusion and walked back to the console. At that point the person manning the console was in charge and he listened as we gave our opinions. He decided what to do force cancel a job or whatever. He also was the person to get set up for a standalone incase it was needed. The group always had input during these times. One person made the decision and we all went with it. Ed ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
