On Wed, 2011-04-06 at 14:55 +0530, Mukesh Yadav wrote: > > > > It should be web based > > Should be FOSS > > Should be handle 1000s of users > > Should handle 200-400 tickets daily > > Fields should be customizable in UI. > > Should provide various privileges for various users and group. > > Various Reports should be generated > > > > > +1 for OSTicket and also it has Web and Email Support, > I had customized it around 2 years back and its good.
rt is also good (bit of a pain to set up though). An org that I was connected with has been using it for some years with good results. -- regards KG http://lawgon.livejournal.com Coimbatore LUG rox http://ilugcbe.techstud.org/ _______________________________________________ ILUGC Mailing List: http://www.ae.iitm.ac.in/mailman/listinfo/ilugc
