On Friday, May 24, 2002, at 10:55  AM, Kaufman, Charles wrote:

> What is the general opinion on Applecare?
>
> Is it worth the extra $$$?
> It has been my experience "in general" that
> extended warranties are seldom worth
> the money, especially with electronics.  Usually
> if something is going to break it happen in the
> first few month and after 5+ years.  And extending
> a 1 year warranty an extra year or two is not
> worth the money.
>
> Is it significantly different with an iMac?

The ACPP is definitely worth every penny and then some; not only is it 
good for the extra 2yr warranty, but it also lets you call Apple for free 
the whole time. The iMac ACPP is only $149 and virtually every part in it 
costs at least that much. It also gives you the possibility of on-site 
repair, instead of having to carry it in (you aren't guaranteed on-site, 
though).

Hard drives are a good example of how your logic of failure doesn't hold 
true with computers; a hard drive is just as likely to fail now as it ever 
is. I have 15 year old hard drives that are still going strong; I have 2 
year old hard drives that are now paper weights. Hard drives have a "mean 
time to failure" which really means they averaged the amount of time every 
drive failed. Installing a hard drive in an iMac is not that difficult, 
but is definitely non-trivial, so unless you're keen on tearing things 
apart, there are significant labor costs.

The LCD in the new iMacs is... an LCD, and has a backlight. There is no 
rhyme or reason to when backlights fail. They are nothing more than 
fluorescent tubes, basically. Some last a decade or more. Some last in the 
order of months. Most last somewhere in between. But, in the end, it is a 
fluorescent tube, and it WILL die some day, and it's not cheap; you have 
to replace the whole LCD panel.

The ACPP also allows you to get on-site service, and for that alone it's 
definitely worth $149 in some areas (the standard 1 year warranty requires 
you to carry the unit in to a local AASP).

How often do you make claims on your auto insurance? If you're a good 
drive, and you're lucky, you wind up losing money in the long run. But all 
it takes is one mistake or bad luck on your part, and suddenly it looks 
like a much MUCH better deal.


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