Hello Robert,
Several good points and no easy resolutions for them.
We have new management for this product line and we're making up for lost
time, over the past year, and it's going to take a major release and some
of
2006 to get back on pace with where we want to be (and where our
customers
expect us to be). We want to keep you business. For right now, I'd
recommend continue using the current WebMail until the new one has full
win/mac support in a minor release coming in 2006.
Customers having been asking for new web messaging templates, Denial of
Service Attack support, a full blown Web Administration interface
(allowing
remote management from anywhere) and small items like renaming users and
we
want to get these out to market asap, and the painful tradeoff is now Mac
web mail support.
This doesn't help the Mac users, at all, but the new Outlook-ish Web Mail
is
a direct response to the #1 most requested change from our customers. It
has lots of new features that many customers have been asking for (and
Ipswitch employees too!) and we wanted that released asap. After a
several
month beta and internal deployment at Ipswitch, it's weeks from being
released.
We fully expect to deliver Mac compliant IMail web templates in 1H, 06.
Bye for now,
kg
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Robert E.
Spivack
Sent: Saturday, November 05, 2005 2:31 PM
To: [email protected]
Subject: RE: [IMail Forum] IMail 2006 WebMail w/o Mac
For us, the problem is that the current version of Imail WebMail DOES
work
from a Mac.
So if we were to upgrade to the new Imail and WebMail, the lack of Mac
support is a "broken feature" for our existing customers.
We have clients that own both Macs and PCs. Telling them they can't use
the
same new GUI on both isn't acceptable to them.
For a brand new product that is not an upgrade to an existing
product/customer base, it is certainly reasonable development plan to
address the biggest audience first and add secondary platform support in
a
follow-up release.
But for a product upgrade, Marketing 101 says you MUST NEVER break a
feature
or drop a feature that already exists except under extreme circumstances.
Unfortunately, companies keep relearning this rule the hard way by
inflicting not-ready upgrades on their customers because of revenue or
competitive pressures.
At worst, features can be "deprecated" in a release but not dropped until
the next one. I.E., vendor announces intention to drop feature "X" but
includes it in one more release giving customers clear direction that the
feature will be dropped in the future and they should start planning for
that.
That's a lot more graceful than introducing an upgrade that is "new and
improved" but doesn't have all the functionality of the earlier version
because of scheduling/timing pressures.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Gillis
Sent: Saturday, November 05, 2005 6:19 AM
To: [email protected]
Subject: RE: [IMail Forum] IMail 2006 WebMail w/o Mac
Hello Darin,
Your comments are very accurate.
As much as we have standards based browsers, the standards have not fully
delivered across all browsers (there are now 4-5 browsers on just windows
that most IT folks would have heard of - IE, FF, Moz, NS, Opera) and
definitely not across all platforms including the main ones used on the
Mac
(Safari, older IE). Expect for this to be even more straining with the
emergence of the 7 year old AJAX (XMLHttpRequest) which first appeared in
IE
5 which is now getting much more play due to Google's use of it in Google
Maps and Google GMail.
Here's a report from June 05 showing that 1 in 10 sites in the UK don't
work
correctly on anything but Win IE.
"One in 10 UK websites fail to work properly on the open source Firefox
web
browser, a study shows."
http://news.bbc.co.uk/1/hi/technology/4115806.stm
But that's no excuse for Ipswitch it just means it will take a little
longer
to get that cross browser and cross platform/OS support. We are striving
for cross browser within Windows with this release and then adding Mac
shortly thereafter. We know mac users are very prevalent in the ISP/EDU
space and it's just a matter of time-to-market that we are releasing
IMail
2006 within a month and then adding Mac support thereafter in 2006.
Bye for now,
kg
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Darin Cox
Sent: Saturday, November 05, 2005 8:43 AM
To: [email protected]
Subject: Re: [IMail Forum] IMail 2006 WebMail w/o Mac
First of all, I can not understand, how a web programmer is able to
create
html/css/dhmtl/js-code that is not mac-compatible.
Because the browser rendering engines are significantly different. While
Safari is bsed on Mozilla and will most likely work, IE for Mac is _very_
different from IE for Windows...especially in CSS layouts. Not having a
Mac, I've found it extremely difficult to design for Mac audiences using
newer layout methods, and have generally had to revert to table layouts
to
avoid CSS inconsistencies that would cause rendering on IE for Mac to
fail
miserably.... but again Safari may work fine.
Secondly, our isp customers and imail customers are living in a mixed
world. This means: wintel's and mac's.
Yes, but most development shops are Windows-only based. I've run into
several third party web apps that could not tell me whether their
products
worked on a Mac because they didn't have equipment to develop or test
with.
We'll be buying a Mac sometime soon to better test web apps for that
audience.
Today I sold a IMail subscription to an college having 4000 accounts,
containing a few hundreds IMac's. Do I run in troubles now?
See if it doesn't work fine in Safari.
Darin.
----- Original Message -----
From: "Martin Schaible" <[EMAIL PROTECTED]>
To: "IMail Forum" <[email protected]>
Sent: Friday, November 04, 2005 8:15 PM
Subject: [IMail Forum] IMail 2006 WebMail w/o Mac
Hi,
Did i understand the postings correctly, that the new webmail of IMail
2006
does not work on Mac's? I really hope, this is wrong.
First of all, i can not understand, how a web programmer is able to
create
html/css/dhmtl/js-code that is not mac-compatible.
Secondly, our isp customers and imail customers are living in a mixed
world.
This means: wintel's and mac's.
Without mac support, the customers won't move to imail 2006 at all.
Today i sold a imal subscription to an college having 4000 accounts,
containing a few hundreds IMac's. Do i run in troubles now?
If this is really true, i would re-scedule the release date of Imail
until
this issue is solved.
Would anybody from ipswitch confirm this issue, or better say: "It's a
nasty
halloween joke"??
--
Mit freundlichen Grüssen
--------------------------------------------
Merlin Consulting
Martin Schaible
Bahnhofstrasse 27
CH-8702 Zollikon
Phone: +41 44 391 30 00
Fax: +41 44 391 32 49
Mail: mailto:[EMAIL PROTECTED]
URL: http://www.merlinconsulting.ch
Support: http://support.merlinconsulting.ch
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