No outbound rules in 7.15
Eric S
----- Original Message -----
From: "Marc Funaro" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Wednesday, January 25, 2006 11:51 AM
Subject: [IMail Forum] Rule help needed
Hi Everyone,
I'm about to impose... I just don't have the time to figure out how to
create these rules, and experiment until I get them right... So I come to
you outstanding gurus... (lucky you!)
We're running iMail 7.15, and I assume that I'll both an inbound and
outbound rule, at the domain level, to do what I need.
What we have is a work order system, and the work order IDs end up in the
subject lines of our messages. The format for the work order id is:
[WO-nnnnnnnn-nnnn]
Where n is any digit from 0 to 9.
Eventually the messaging will be handled entirely by the work order
system,
but we always anticipate adding properly formatted Work Order IDs into the
subject lines of messages sent OUTSIDE the work order system too. These
rules would work for both.
We'd like to trap any messages that have a work order id anywhere in the
subject line, and COPY the message to a mailbox, [EMAIL PROTECTED] The message
should still go to the destination... we just want to have a copy of it to
the special mailbox for pickup by the work order system for additional
tracking.
This goes for messages that come IN to the domain (replies from customers)
as well as messages that go OUT through our domain (messages TO
customers).
Is there a rule that can do what I need, and if so, would someone be
willing
to supply it to me, 'cause I'm on a tight deadline? I'd really appreciate
it, and totally owe you a beer (or a sparkling grape juice, if drinkin's
not
your thing :)
Thanks,
Marc
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