hello douglas, brian and all, so your end users are seeing lots of dupes when popping - looks like several others are too. i'll check around and see what we are hearing in TS.
"Yet they still have hiccups wherein they end up downloading duplicates of all the mail in their inbox again. They use Outlook, Outlook Express, Eudora and whatever Mac ships on OS-X these days respectively. It usually happens a couple of times a week, seemingly at random. This happened less frequently under 8.21 and seems to happen more frequently under 8.22." bye for now, kg -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Douglas A. White Sent: Thursday, February 23, 2006 8:06 PM To: [email protected] Subject: RE: [IMail Forum] Messages Downloading multiple times Brian, did you ever get an acceptable answer for this? I also was sent the knowledgebase article on what might cause the multiple download problem and we are in compliance. We're running Imail 8.22 and I have a VERY light load on our mail server. It only serves about 20 users, with the majority of the load being serving some 25 list serves. We only process about 1000 or so messages a day across all the domains. Anyway, the users have checked their POP3 email polling frequency and we've determined that nobody checks their mailbox more than every 20 minutes. Yet they still have hiccups wherein they end up downloading duplicates of all the mail in their inbox again. They use Outlook, Outlook Express, Eudora and whatever Mac ships on OS-X these days respectively. It usually happens a couple of times a week, seemingly at random. This happened less frequently under 8.21 and seems to happen more frequently under 8.22. If I thought Imail 2006 would fix the problem, I would probably upgrade as it's covered under our SA. But with the issues presented on this list about it, I'm holding off. Anybody at IPSwitch listening???? Doug > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Brian Hruska > Sent: Tuesday, February 14, 2006 11:30 AM > To: [email protected] > Subject: Re: [IMail Forum] Messages Downloading multiple times > > Thanks for the feedback. Cannot say exactly which version it > started on, but was never a problem till this last year. My > admin program about box says I'm on 8.21. > > In my situation, it is not the issue of setting Outlook's > automatic checking for email too often. > > I will try restarting Webmail next time it happens. > > Any other suggestions would be welcome. I've been hoping to > do the upgrade to 2006 with the idea that it might take care > of it, but I'm scared to with all the discussion here. Think > I'll wait for a few more patch versions! > > Brian > > > > ----- Original Message ----- > From: "Michael Thomas - Mathbox" <[EMAIL PROTECTED]> > To: <[email protected]> > Sent: Monday, February 13, 2006 3:13 PM > Subject: Re: [IMail Forum] Messages Downloading multiple times > > > > Hi, > > > > This has been discussed before. You might want to search > the archives. I > > personally have seen this issue on Versions 8.15 and older > versions under > > two conditions: > > > > 1. The user has their Outlook/Outlook Express set to check > email every > > minute or every three minutes. Then they get a large > download with a lot > > of > > files, the total of which requires longer to download than > the check email > > cycle. Before they can finish downloading, OE checks for > new email. Since > > the first cycle has not completed, the emails that have > been downloaded > > have > > not been marked as read, which only happens when all emails > have been > > read. > > After the second cycle has started, the whole thing > snowballs even deeper. > > In this case, have the user set their check for new mail > cycle time to a > > reasonable value. Note that I have seen this issue with > users on a 256KB > > T1 > > with large downloads and a check cycle of one minute. > > > > 2. The WebMail service is hosed. Stop and restart the > WebMail service. If > > the problem is not item 1 above, then stopping and starting > the WebMail > > service usually fixes the problem. Don't ask me what the > WebMail service > > has > > to do with POP3. I do not know, but it works. To understand > that, you > > would > > have to ask Ipswitch. > > > > Note that I am currently running 8.22 and that I have not > seen this issue > > since upgrading to 8.22. That doesn't mean that I won't see > it in the > > future. On the otherhand, I did not see it all that often on 8.15. > > > > Mike > > > > > > ----- Original Message ----- > > From: "Imail" <[EMAIL PROTECTED]> > > To: <[email protected]> > > Sent: Monday, February 13, 2006 2:37 PM > > Subject: RE: [IMail Forum] Messages Downloading multiple times > > > > > > This problem started for us with v8.2. So far it > > has only been a problem with the clients that use > > Eudora. It got a little better with Eudora by > > changing the number of threads but still comes around from > time to time. > > > > We haven't seen it with any of our Outlook or Outlook Express. > > > > I can't say that it was caused by huge emails or > > disconnects since one of the people that has the > > issue is me using Eudora at my home. I attach > > large files regularly and only had the disconnect > > on the upload not the download side. I've tried > > many different things and the only one that seems > > to help is keeping the inbox empty. > > > > I tend to believe the problem is in Imail's pop, not the clients. > > > > > > At 01:13 PM 2/13/2006, you wrote: > > > >>I would say it is not a mal-formed email, just a > >>huge one from my experience. It is usually a > >>dial-up account in my experience though. > >> > >> > >>Thanks, > >>Grant Griffith > >>Web Application Developer > >>Enhanced Telecommunications Corp. > >>(812)932-1000 > >> > >>---------- > >>From: [EMAIL PROTECTED] > >>[mailto:[EMAIL PROTECTED] On Behalf Of > Brian Hruska > >>Sent: Monday, February 13, 2006 2:12 PM > >>To: [email protected] > >>Subject: Re: [IMail Forum] Messages Downloading multiple times > >> > >>So you believe it was a specific mal-formed > >>email? I spoke with tech support, and after > >>analyzing the pop3 log they said it looked like > >>the connection was getting terminated via the > >>firewall or other non-imail mechanism. I know > >>its not hardware, cables, etc. I have seen the > >>problem stop at all sorts of different emails, not always a > specific one. > >> > >> > >>----- Original Message ----- > >>From: <mailto:[EMAIL PROTECTED]>John Carter > >>To: > <mailto:[email protected]>[email protected] > >>Sent: Monday, February 13, 2006 12:47 PM > >>Subject: RE: [IMail Forum] Messages Downloading multiple times > >> > >>We have seen the same thing across our network. > >>Most of the time we have been able to log in by > >>webmail, delete the offending message, and rock > >>on with Outlook. (Yes, it usually is some stupid > >>joke email.) Once when that didn't work, we had to delete > the inbox. > >> > >>John C > >> > >> > >>---------- > >>From: > >><mailto:[EMAIL PROTECTED]>Imail_Forum-owne > [EMAIL PROTECTED] > > .com > >>[mailto:[EMAIL PROTECTED] On Behalf Of > Brian Hruska > >>Sent: Monday, February 13, 2006 11:37 AM > >>To: [email protected] > >>Subject: Re: [IMail Forum] Messages Downloading multiple times > >>No, this is actually on the internal network so > >>there's no performance delay at all. Often its > >>when there are large quantities of emails to > >>download, and it hangs up part way through > >>it. Then when you retry, it does it again and never > deletes the messages. > >> > >> > >>----- Original Message ----- > >>From: <mailto:[EMAIL PROTECTED]>Grant > Griffith - IMail > >>To: > <mailto:[email protected]>[email protected] > >>Sent: Monday, February 13, 2006 11:23 AM > >>Subject: RE: [IMail Forum] Messages Downloading multiple times > >> > >>Yep, I have seen this multiple times on a > >>dial-up connection. Too many people sending huge joke > emails anymore. > >> > >> > >>Thanks, > >>Grant Griffith > >>Web Application Developer > >>Enhanced Telecommunications Corp. > >>(812)932-1000 > >> > >>---------- > >>From: > >><mailto:[EMAIL PROTECTED]>Imail_Forum-owne > [EMAIL PROTECTED] > > .com > >>[mailto:[EMAIL PROTECTED] On Behalf Of Matrosity > >>Hosting > >>Sent: Monday, February 13, 2006 12:11 PM > >>To: [email protected] > >>Subject: Re: [IMail Forum] Messages Downloading multiple times > >> > >>sounds like they're on dialup and got a large > >>message that isn't downloading fast enough? > >> > >>Brian Hruska wrote: > >>Been on iMail for many years, and lately I've > >>got a number of users who's messages download > >>over and over. It seems to be a problem with > >>Outlook or Outlook Express timing out somehow, > >>then redoing the session. But since its on many > >>more than one machine, and with several email > >>clients, I believe its something server related. > >> > >>Are there settings I should adjust to help solve this? > >> > >>Thanks, > >>Brian > >> > >> > >> > >>No virus found in this incoming message. > >>Checked by AVG Anti-Virus. > >>Version: 7.1.375 / Virus Database: 267.15.6/258 - Release > Date: 2/13/2006 > > > > > > > > > -------------------------------------------------------------- > -------------- > > ---- > > > > > > > > > > No virus found in this outgoing message. > > Checked by AVG Anti-Virus. > > Version: 7.1.375 / Virus Database: 267.15.6/258 - Release > Date: 2/13/2006 > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > --- > [This E-mail scanned for viruses by Declude Virus] > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
