For my part, my users have reported blank-bodied emails sent from BB
devices in a variety of scenarios: as one of many responses in a string
of emails going back and forth for an hour (the rest came through fine),
as forwards, as replies, with attachments, and without. There doesn't
appear to be any pattern to it, except that it happens when sent from BB
devices.
We are using 8.21. Outlook 2003 is the most common client. I have
tried to duplicate it using my Thunderbird, but so far the 4 or 5
messages I have been sent have all come through. These are all emails
sent to our users from our customers using BB. As far as I know, no one
at our company uses BB to get email - they just have problems receiving
the bodies of some that are sent from them. The few log entries I have
looked up appeared normal.
Kevin
Kevin Gillis wrote:
hi all,
sounds like some mixed stories on the blackberry front.
joe, just curious but what are you using for your mail client on your
blackberry and what version of imail? are you forwarding to your bb or
popping directly to imail?
bye for now,
kg
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Joseph Mann
Sent: Thursday, March 30, 2006 7:20 AM
To: [email protected]
Subject: RE: [IMail Forum] Blackberry Issue
We use Blackberry's (7250) exclusively with our sales department. Knock on
wood we haven't had a problem yet.
No special setup needed at least none that I have done.
-Joe
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Rogers
Sent: Thursday, March 30, 2006 6:28 AM
To: [email protected]
Subject: Re: [IMail Forum] Blackberry Issue
I've tried troubleshooting it, but often enough, the messages come
through. It's very odd. I can't isolate if it's a client issue, a
Blackberry issue, an Imail issue.
It's not uncommon, however.
Marc Catuogno wrote:
Any insight on this? A couple of my blackberry users on my server are
beginning to complain about intermittent blank messages....
Marc
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Bonno Bloksma
Sent: Friday, March 24, 2006 5:29 PM
To: [email protected]
Subject: Re: [IMail Forum] Blackberry Issue
Hi,
My boss has a blackberry and all mail:
1) Is completely base64, even if it's plain text
2) Has a plain text signature ending normally defined at the provider
website
3) Has a few extra bytes with random chars *after* the signature
Don't know if that is because of an error at the provider (Vodafone NL) or
a
blackberry problem. Nor wheter it has any relation to your problem. But
maybe it get you thinking in the right direction.
Groetjes,
Bonno Bloksma
----- Original Message -----
From: "Kevin Rogers" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Friday, March 24, 2006 10:36 PM
Subject: Re: [IMail Forum] Blackberry Issue
Does anyone have any insight into this Blackberry issue. To recap:
bodies
are stripped from any message sent from a Blackberry device UNLESS that
message has an attachment (then the body is displayed correctly). Below
is a log snippet of an email with no attachment. It appears OK to me.
Thanks.
Kevin Rogers wrote:
Here is the log snippet. I don't have the actual email file at this
point, but I will have the user who received the blank email send it to
me. I did read at the Ipswitch online forums about someone who had the
same problem (they said that it happened with any email *without* an
attachment for some odd reason), but no one had responded to him.
Here's
the log. Any help would be appreciated.
03:23 06:04 SMTPD(aad801a200001470) [192.168.0.3] connect 204.107.47.175
port 1053
03:23 06:04 SMTPD(aad801a200001470) [204.107.47.175] EHLO
hnt02.healthnet.com
03:23 06:04 SMTPD(aad801a200001470) [204.107.47.175] MAIL
FROM:<[EMAIL PROTECTED]>
03:23 06:04 SMTPD(aad801a200001470) [204.107.47.175] RCPT
TO:<[EMAIL PROTECTED]>
03:23 06:04 SMTPD(aad801a200001470) [204.107.47.175]
C:\IMail\spool\Daad801a200001470.SMD 3861
03:23 06:04 SMTPD(aad801a200001470) performing antispam checks
03:23 06:04 SMTP-(aad801a200001470) processing
C:\IMail\spool\Qaad801a200001470.SMD
03:23 06:04 SMTP-(aad801a200001470) ldeliver Rogersbenefit.com
someone-main (1) [EMAIL PROTECTED] 4399
03:23 06:04 SMTP-(aad801a200001470) finished
C:\IMail\spool\Qaad801a200001470.SMD status=1
Matti Haack wrote:
Matti Haack wrote:
What do you mean by the source? The log entries? The email itself
(the
.eml file)?
As much information as possible...
Logs and the mail itself would be helpful...
Matti
-
Matti Haack - Hit Haack IT Service Gmbh
Poltlbauer Weg 4, D-94036 Passau
+49 851 50477-22 Fax: +49 851 50477-29
http://www.haack-it.de
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