I too have had good response from tech. support at Ipswitch. I have
upgraded from 5.0x to 6.0x and had a few problems. My only gripe is that
Ipswitch seems to release products before they are ready to go. My
shortcoming is that I can't stop from jumping into a new version with both
feet instead of waitinig a few months for the problems to get worked out.
The IMAP problem is another annoyance. The IMAP server hasn't worked
correctly in either 5.0x or 6.0x. I have no idea why Ipswitch ignores this
problem! Our solution has been to not offer IMAP. One single IMAP user can
bring your server to a halt, and that's not the way it should be!
For the run of the mill problems Ipswitch has been a great help. I usually
get to talk to a technician within 5 minutes of my call.
Joe
----- Original Message -----
From: "Ralph Williams" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, February 03, 2000 12:06 PM
Subject: RE: [IMail Forum] tech support
> I confused about the complaints. I've received first class tech support
from
> IMail the several times we've called them. I have a service contract, and
> that may be why.
>
> We upgraded from 5.8 to 6.02 without a hitch. We already knew about the
> template problem, and had downloaded the fixed 6.02 templates and applied
> them at time of upgrade. We've had ZERO problems.
>
> Compare the price, service and functionality of IMail for unlimited users
> and a service contract, and the price of other mail solutions and IMail
wins
> hands down.
>
> I suppose IMail could raise the price and not charge for a service
contract,
> but then, many people don't need an ongoing service contract. I think
IMail
> is a great product and well supported.
>
> Ralph Williams
> WCNet
> http://www.wcnet.net
> 409-543-9111 or 800-569-3464
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
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