I also purchased a service contract. That makes their lack of responsiveness
that much more irritating.
This is, however, the first time I've experienced this problem. In the past
they have been very responsive.
I do not understand why I'm having such difficulty now.
Helen Delany
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Ralph Williams
Sent: Thursday, February 03, 2000 1:07 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] tech support
I confused about the complaints. I've received first class tech support from
IMail the several times we've called them. I have a service contract, and
that may be why.
We upgraded from 5.8 to 6.02 without a hitch. We already knew about the
template problem, and had downloaded the fixed 6.02 templates and applied
them at time of upgrade. We've had ZERO problems.
Compare the price, service and functionality of IMail for unlimited users
and a service contract, and the price of other mail solutions and IMail wins
hands down.
I suppose IMail could raise the price and not charge for a service contract,
but then, many people don't need an ongoing service contract. I think IMail
is a great product and well supported.
Ralph Williams
WCNet
http://www.wcnet.net
409-543-9111 or 800-569-3464
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