I have had the worst experiences with IpSwitch's Tech support. Of about the 10
times we called for support, not a single time did they give satisfactory help.
Some of the time, the answers were somewhat rude and irritating. At least we
got the 6.x version because of the service agreement. But I know we'll never
buy support time from them again. I do notice a distinct lack of Ipswitch's
ears on listening to our problems. They hear, but then ignore it.
"Helen M. Delany" wrote:
> I also purchased a service contract. That makes their lack of responsiveness
> that much more irritating.
>
> This is, however, the first time I've experienced this problem. In the past
> they have been very responsive.
>
> I do not understand why I'm having such difficulty now.
>
> Helen Delany
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Ralph Williams
> Sent: Thursday, February 03, 2000 1:07 PM
> To: [EMAIL PROTECTED]
> Subject: RE: [IMail Forum] tech support
>
> I confused about the complaints. I've received first class tech support from
> IMail the several times we've called them. I have a service contract, and
> that may be why.
>
> We upgraded from 5.8 to 6.02 without a hitch. We already knew about the
> template problem, and had downloaded the fixed 6.02 templates and applied
> them at time of upgrade. We've had ZERO problems.
>
> Compare the price, service and functionality of IMail for unlimited users
> and a service contract, and the price of other mail solutions and IMail wins
> hands down.
>
> I suppose IMail could raise the price and not charge for a service contract,
> but then, many people don't need an ongoing service contract. I think IMail
> is a great product and well supported.
>
> Ralph Williams
> WCNet
> http://www.wcnet.net
> 409-543-9111 or 800-569-3464
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
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