I think we've all had similar experiences with Ipswitch support. It appears
to us that they rely pretty heavily on this forum. :)
At 02:00 PM 2/3/2000 -0400, you wrote:
>I have had the worst experiences with IpSwitch's Tech support. Of about
>the 10
>times we called for support, not a single time did they give satisfactory
>help.
>Some of the time, the answers were somewhat rude and irritating. At least we
>got the 6.x version because of the service agreement. But I know we'll never
>buy support time from them again. I do notice a distinct lack of Ipswitch's
>ears on listening to our problems. They hear, but then ignore it.
>
>"Helen M. Delany" wrote:
>
> > I also purchased a service contract. That makes their lack of
> responsiveness
> > that much more irritating.
> >
> > This is, however, the first time I've experienced this problem. In the past
> > they have been very responsive.
> >
> > I do not understand why I'm having such difficulty now.
> >
> > Helen Delany
> >
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]On Behalf Of Ralph Williams
> > Sent: Thursday, February 03, 2000 1:07 PM
> > To: [EMAIL PROTECTED]
> > Subject: RE: [IMail Forum] tech support
> >
> > I confused about the complaints. I've received first class tech support
> from
> > IMail the several times we've called them. I have a service contract, and
> > that may be why.
> >
> > We upgraded from 5.8 to 6.02 without a hitch. We already knew about the
> > template problem, and had downloaded the fixed 6.02 templates and applied
> > them at time of upgrade. We've had ZERO problems.
> >
> > Compare the price, service and functionality of IMail for unlimited users
> > and a service contract, and the price of other mail solutions and IMail
> wins
> > hands down.
> >
> > I suppose IMail could raise the price and not charge for a service
> contract,
> > but then, many people don't need an ongoing service contract. I think IMail
> > is a great product and well supported.
> >
> > Ralph Williams
> > WCNet
> > http://www.wcnet.net
> > 409-543-9111 or 800-569-3464
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
>
>Please visit http://www.ipswitch.com/support/mailing-lists.html
>to be removed from this list.
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
