To all of you who have come to our defense and support, we thank you and
expect to continue the support you expect!
If you have a problem, we do want to know! I can check your tracking number
to find the status of your message. I don't have a procedure for doing this,
but for now, send the tracking number to me (off list) and I will check on
it.
I can report that I have been working on a new computer and moving
applications from the old to the new, answering phone calls, but answering
little support email, so if it was an ongoing issue and you talked to me
before, I apologise and will get back to you ASAP.
We do have a few old or outstanding issues and work to answer them as
quickly as possible, but some times it can take some time before we can
duplicate a problem, then find a work around or a fix. If you do have an
issue that falls into this catagory, you should get at least a response that
tells you we are researching the issue. If more than a couple of days
passes, feel free to email us again, but include the tracking number!
As for phones, if you have a Support Agreement, you can call and we will
offer: Talk to a tech, phone mail to tech (you have a few minutes, so leave
description of your problem!), or a call back. Sometimes, IMail issues can
take 30-40 minutes to resolve, so someone might not be available
immediately, but wait or take the option to leave voice mail. We will get
back to you ASAP. Hanging up only cause you to be put at the bottom of the
queue when you call back!
Daniel Donnelly
Ipswitch Technical Support
________________________________________________________
See our Knowledge Base at http://support.ipswitch.com/kb
----- Original Message -----
From: "Paul Yoes" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, February 03, 2000 2:34 PM
Subject: Re: [IMail Forum] Tech Support
> Sent a question in Monday, received a tracking # as well, still haven't
> hear a peep out of them though. Even made sure to include my service
> contract #.
> --
> Paul Yoes
> ------------------------------------------------------------
> Netpipeline Communications http://www.netpipeline.net
> PO Box 3000, PMB# 276 805.692.2885 / 888.444.0445
> Santa Barbara, CA 93130 805.692.2826 Fax
>
> Len Conrad wrote:
> >
> > The mail tracking system works great, doesn't it? vbg
> >
> > Len
> >
> > ==========
> >
> > > I sent an email request for support last Thursday (1/27) and
> > > promptly received my tracking number but have yet to hear anything
> > > else?!?
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
