Hi John,
I think the easiest thing for you to do is run the log analyzer, find the top 4 or 5 accounts that are most active and disable them or change the passwords. Jason H. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Doyle Sent: Monday, April 28, 2008 11:07 AM To: [email protected] Subject: Re: [IMail Forum] Disabling users Thank you I don't need that kind of trouble. I just need to get them on the phone, they are in hiding. Business must be slow. John -----Original Message----- From: "Blake Covarrubias" <[EMAIL PROTECTED]> Sent 4/27/2008 10:47:49 AM To: [email protected] Subject: Re: [IMail Forum] Disabling users Hello, I'm running a older version of IMail, but I think the process is the same. If you disable the account through Global User Changes it will actually disable all accounts on the system. What you want to do is find their account in the user list and check the box labeled "Account Access Disabled." This will disable account access while still accepting mail. Hope this helps. -- Blake Covarrubias On Apr 26, 2008, at 5:57 AM, Emily Pepperman wrote: I would just change their password so they can’t get in. That is what I do with non payers… so they can’t get their email yet we are not losing email for them. I hope that helps. J Emily From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Foresman Sent: Saturday, April 26, 2008 5:49 AM To: [email protected] Subject: RE: [IMail Forum] Disabling users The best thing to do is talk to your customer instead of turning them off. Their staff will freak and assuredly move the account. Communication, my friend. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Doyle Sent: Friday, April 25, 2008 6:52 PM To: [email protected] Subject: [IMail Forum] Disabling users Good afternoon I'm having an issue with a customer and want to put them on hold. If I go to User Administration and to the Utilities tab and then to Global User Changes, Then check the no box on the Grant Account access, Do I only block them from logging on? Or does it do that plus block or bounce incoming messages. I need to get their attention, without losing messages Thanks in advance John
