> I have user who seems to have a very strange problem. She uses the Web
> messaging to check her mail. She works at the WHO (World Health Org) in
> Denmark. It won't let her log in. There is no restriction from
> within WHO on
> external webaccess as far as there computer person knows. Neither
> do I. They
> have IE version 5.00.2314.1003, I presume it is a Danish version. She can
> access her mail from Internet cafes in Denmark.
>
> Anyone seen anything like this before. Any other troubleshooting steps I
> can take to figure this out
Anand,
Try CHECKING the "Ignore Source Address in Security Check" option in the web
messaging options on the console (see
http://support.ipswitch.com/kb/IM-19981216-CK02.htm for more details). Also,
if you're running on a non-standard port (like 8383), perhaps her firewall
won't allow access. Can she get to the login page, but just not log in? Make
sure she's NOT checking the cookie option... IE doesn't like that.
Finally, make sure your IMail installation doesn't have the "exclamation
point" bug. See
http://www.mail-archive.com/[email protected]/msg19687.html for
more details.
Hope this helps,
Ron
ron allen hornbaker humankind systems, inc. mailto:[EMAIL PROTECTED]
HKSI WebMail Templates for IMail v6x ~ Now 758 Installations Worldwide
Classic... http://mail.hksi.net Killer... http://killerwebmail.com
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