Hi, I'm a webmaster for an ISP and I've had the exact same problems and couldn't
figure it out. then finally a did a little experiment.
I installed imail 6.06 on
win2000 Server(SP1), win2000 Pro(SP1), and winnt 4.0 server(SP6a)
all using the same external ODBC database on a sql 7 server
I sent 3 messages the same account that resides on each of the boxes(ex testaccnt@<IP
of win2kpro>, testaccnt@<IP of NT4>, testaccnt@<IP of win2ksrver>)
I then went into the webmail interfaces(using Humankind webmail 1.5) and tried to
delete those messages.
Windows 98 SE (one of the early editions) was the computer I was using to access the
webmail(it was the only computer I could find that was having the same problems our
customers were having with deleting mail)
on the win2000 mail servers, I tried 3 times to delete each of the messages..every
attempt failed(giving different error messages..everything from doing nothing at all -
returning to the message list without deleting the messages, to saying "invalid
action", "memory allocation error", "server could not be found")
but if I use a windows 2000 computer(IE 5.5) to access the webmail on any of the mail
servers, messages will be deleted every time without a problem. the same is also true
if I use netscape on the win98SE.
on the NT4 mail server, every attempt to delete the messages was a success, whether I
was accessing from win98SE or win2000, IE or netscape.
Therefore I've decided that I'm switching our 3000 mail users from our brand new
win2000 imail 6.06 server to an NT4 imail 6.06 server.
obviously Microsoft or Ipswitch have some issues to work out.
its a shame because I really like win2000..
Michael Lake
Webmaster
1145 River Rd
Charlottesville, VA 22901
---------- Original Message ----------------------------------
From: <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Date: Thu, 22 Feb 2001 13:14:21 -0500
>Good point Mike.
>
>It was ok to delete the mailbox this time because the user had nothing in
>their mailbox they wanted. But next time that might not be the case.
>Thanks for the advice of moving the mailbox to another account.
>
>In addition, I should have thought about the lock. I have had to "unlock" a
>mailbox in the past.
>
>Thanks again everyone for the advice.
>
>Sam
>
>> -----Original Message-----
>> From: [EMAIL PROTECTED]
>> [mailto:[EMAIL PROTECTED]]On Behalf Of
>> Daniel Donnelly
>> Sent: Thursday, February 22, 2001 12:03 PM
>> To: [EMAIL PROTECTED]
>> Subject: Re: [IMail Forum] Cannot delete messages from Main mailbox
>>
>>
>> Mike,
>>
>> Well, that is a somewhat different story! But if the problem
>> developed after
>> the restart, I'd still try my suggestion. Then I'd use Tony's
>> advise before
>> blowing away the users mailbox.
>>
>> If new mail is sent to that user, does it show up? If it
>> does, then the lock
>> is probably not a problem. About the only other thing I could
>> suggest is
>> that the clients browser might not be 'java enabled' so not
>> all buttons in
>> IMail will function. You could try the IMail Client on the
>> server (select
>> domain and user from drop down boxes, no POP3 information
>> needed!) and click
>> OK. Can it deleted a message? If it can, the only other thing might be
>> permissions on that users folders. This would not normally
>> change, but worth
>> looking at and comparing to another (working) users folders.
>>
>> You could also copy the main.mbx to another account you
>> create for testing
>> and try reading it from there. If that works, the mailbox
>> file is probably
>> OK. If this works, then I'd kill the user account and make
>> sure his folder
>> is deleted, then recreate the user and copy the main.mbx from the test
>> account that worked.
>>
>> Daniel Donnelly
>> ________________________________________________________
>>
>>
>>
>> ----- Original Message -----
>> From: "Mike Varre" <[EMAIL PROTECTED]>
>> To: <[EMAIL PROTECTED]>
>> Sent: Thursday, February 22, 2001 11:35 AM
>> Subject: RE: [IMail Forum] Cannot delete messages from Main mailbox
>>
>>
>> > I understand what you are saying, I thought something like
>> that might have
>> > been the case. BUT, POP has not been used for 5 days on
>> this one specific
>> > account and the mail server was rebooted 4 days ago, hence
>> the services
>> were
>> > shutdown and all connections were killed. After reboot I
>> logged into web
>> > messaging and tried to delete/move and still nothing.
>> >
>> >
>> >
>> > -----Original Message-----
>> > From: [EMAIL PROTECTED]
>> > [mailto:[EMAIL PROTECTED]]On Behalf Of
>> Daniel Donnelly
>> > Sent: Thursday, February 22, 2001 11:16 AM
>> > To: [EMAIL PROTECTED]
>> > Subject: Re: [IMail Forum] Cannot delete messages from Main mailbox
>> >
>> >
>> > No, this does not mean that the mailbox is damaged! If the
>> mailbox is
>> > 'locked' changes (like deletions or accepting new mail) cannot be
>> completed.
>> > It may become locked if accessed using multiple protocols
>> (POP3, IMAP4,
>> Web
>> > MSG) or multiple accesses via the same protocol, and not closing the
>> > connections completely/correctly. I'd suggest shutting down
>> the above
>> > services (which will close all connections and remove
>> locks), and then
>> start
>> > them up again and retry the Web MSG. Certainly less damaging to the
>> mailbox
>> > (than deleting it!) to try this first!
>> >
>> > Daniel Donnelly
>> > ________________________________________________________
>> >
>> >
>> > ----- Original Message -----
>> > From: "Mailadmin" <[EMAIL PROTECTED]>
>> > To: <[EMAIL PROTECTED]>
>> > Sent: Thursday, February 22, 2001 10:25 AM
>> > Subject: Re: [IMail Forum] Cannot delete messages from Main mailbox
>> >
>> >
>> > > Only way I've ever been able to fix it. If there is a
>> better way I would
>> > > like to know myself.
>> > >
>> > > David Daniels
>> > > System Administrator
>> > > Starfish Internet Service
>> > > [EMAIL PROTECTED]
>> > > "Clicking my fingers to the bone"
>> > > ----- Original Message -----
>> > > From: <[EMAIL PROTECTED]>
>> > > To: "IMail Forum (E-mail)" <[EMAIL PROTECTED]>
>> > > Sent: Thursday, February 22, 2001 9:26 AM
>> > > Subject: [IMail Forum] Cannot delete messages from Main mailbox
>> > >
>> > >
>> > > > Recently, I have been having problems with users not
>> being able to
>> > delete
>> > > > messages from the Main mailbox. They will put the
>> check in the box
>> next
>> > > to
>> > > > the message they want to delete and then click on the
>> delete button,
>> but
>> > > > nothing happens. The messages still remain even after
>> clicking on the
>> > > > delete button.
>> > > >
>> > > > Does this mean that the mailbox is corrupt? Is the
>> only way to fix
>> this
>> > > is
>> > > > to delete and recreate the mailbox?
>> > > >
>> > > > Help....
>> > > >
>> > > > Thanks.
>> > > >
>> > > >
>> > > > Samantha Bridges
>> > > > Communications Technician
>> > > > Macomb Intermediate School District
>> > > >
>> > > >
>> > > > Please visit http://www.ipswitch.com/support/mailing-lists.html
>> > > > to be removed from this list.
>> > > >
>> > > > An Archive of this list is available at:
>> > > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
>> > > >
>> > >
>> > >
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>> > >
>> >
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>
>
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