My mail server is a Winnt 4.0 sp6a server and I still cannot delete messages
thru the web access. I think the problem is some sort of locking problem.
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Mike Lake
> Sent: Thursday, February 22, 2001 2:53 PM
> To: [EMAIL PROTECTED]
> Subject: RE: [IMail Forum] Cannot delete messages from Main mailbox
>
>
> Hi, I'm a webmaster for an ISP and I've had the exact same
> problems and couldn't figure it out. then finally a did a
> little experiment.
> I installed imail 6.06 on
> win2000 Server(SP1), win2000 Pro(SP1), and winnt 4.0 server(SP6a)
> all using the same external ODBC database on a sql 7 server
>
> I sent 3 messages the same account that resides on each of
> the boxes(ex testaccnt@<IP of win2kpro>, testaccnt@<IP of
> NT4>, testaccnt@<IP of win2ksrver>)
>
> I then went into the webmail interfaces(using Humankind
> webmail 1.5) and tried to delete those messages.
>
> Windows 98 SE (one of the early editions) was the computer I
> was using to access the webmail(it was the only computer I
> could find that was having the same problems our customers
> were having with deleting mail)
>
> on the win2000 mail servers, I tried 3 times to delete each
> of the messages..every attempt failed(giving different error
> messages..everything from doing nothing at all - returning to
> the message list without deleting the messages, to saying
> "invalid action", "memory allocation error", "server could
> not be found")
> but if I use a windows 2000 computer(IE 5.5) to access the
> webmail on any of the mail servers, messages will be deleted
> every time without a problem. the same is also true if I use
> netscape on the win98SE.
>
> on the NT4 mail server, every attempt to delete the messages
> was a success, whether I was accessing from win98SE or
> win2000, IE or netscape.
>
> Therefore I've decided that I'm switching our 3000 mail users
> from our brand new win2000 imail 6.06 server to an NT4 imail
> 6.06 server.
>
> obviously Microsoft or Ipswitch have some issues to work out.
>
> its a shame because I really like win2000..
>
>
> Michael Lake
> Webmaster
> 1145 River Rd
> Charlottesville, VA 22901
>
> ---------- Original Message ----------------------------------
> From: <[EMAIL PROTECTED]>
> Reply-To: [EMAIL PROTECTED]
> Date: Thu, 22 Feb 2001 13:14:21 -0500
>
> >Good point Mike.
> >
> >It was ok to delete the mailbox this time because the user
> had nothing in
> >their mailbox they wanted. But next time that might not be the case.
> >Thanks for the advice of moving the mailbox to another account.
> >
> >In addition, I should have thought about the lock. I have
> had to "unlock" a
> >mailbox in the past.
> >
> >Thanks again everyone for the advice.
> >
> >Sam
> >
> >> -----Original Message-----
> >> From: [EMAIL PROTECTED]
> >> [mailto:[EMAIL PROTECTED]]On Behalf Of
> >> Daniel Donnelly
> >> Sent: Thursday, February 22, 2001 12:03 PM
> >> To: [EMAIL PROTECTED]
> >> Subject: Re: [IMail Forum] Cannot delete messages from Main mailbox
> >>
> >>
> >> Mike,
> >>
> >> Well, that is a somewhat different story! But if the problem
> >> developed after
> >> the restart, I'd still try my suggestion. Then I'd use Tony's
> >> advise before
> >> blowing away the users mailbox.
> >>
> >> If new mail is sent to that user, does it show up? If it
> >> does, then the lock
> >> is probably not a problem. About the only other thing I could
> >> suggest is
> >> that the clients browser might not be 'java enabled' so not
> >> all buttons in
> >> IMail will function. You could try the IMail Client on the
> >> server (select
> >> domain and user from drop down boxes, no POP3 information
> >> needed!) and click
> >> OK. Can it deleted a message? If it can, the only other
> thing might be
> >> permissions on that users folders. This would not normally
> >> change, but worth
> >> looking at and comparing to another (working) users folders.
> >>
> >> You could also copy the main.mbx to another account you
> >> create for testing
> >> and try reading it from there. If that works, the mailbox
> >> file is probably
> >> OK. If this works, then I'd kill the user account and make
> >> sure his folder
> >> is deleted, then recreate the user and copy the main.mbx
> from the test
> >> account that worked.
> >>
> >> Daniel Donnelly
> >> ________________________________________________________
> >>
> >>
> >>
> >> ----- Original Message -----
> >> From: "Mike Varre" <[EMAIL PROTECTED]>
> >> To: <[EMAIL PROTECTED]>
> >> Sent: Thursday, February 22, 2001 11:35 AM
> >> Subject: RE: [IMail Forum] Cannot delete messages from Main mailbox
> >>
> >>
> >> > I understand what you are saying, I thought something like
> >> that might have
> >> > been the case. BUT, POP has not been used for 5 days on
> >> this one specific
> >> > account and the mail server was rebooted 4 days ago, hence
> >> the services
> >> were
> >> > shutdown and all connections were killed. After reboot I
> >> logged into web
> >> > messaging and tried to delete/move and still nothing.
> >> >
> >> >
> >> >
> >> > -----Original Message-----
> >> > From: [EMAIL PROTECTED]
> >> > [mailto:[EMAIL PROTECTED]]On Behalf Of
> >> Daniel Donnelly
> >> > Sent: Thursday, February 22, 2001 11:16 AM
> >> > To: [EMAIL PROTECTED]
> >> > Subject: Re: [IMail Forum] Cannot delete messages from
> Main mailbox
> >> >
> >> >
> >> > No, this does not mean that the mailbox is damaged! If the
> >> mailbox is
> >> > 'locked' changes (like deletions or accepting new mail) cannot be
> >> completed.
> >> > It may become locked if accessed using multiple protocols
> >> (POP3, IMAP4,
> >> Web
> >> > MSG) or multiple accesses via the same protocol, and not
> closing the
> >> > connections completely/correctly. I'd suggest shutting down
> >> the above
> >> > services (which will close all connections and remove
> >> locks), and then
> >> start
> >> > them up again and retry the Web MSG. Certainly less
> damaging to the
> >> mailbox
> >> > (than deleting it!) to try this first!
> >> >
> >> > Daniel Donnelly
> >> > ________________________________________________________
> >> >
> >> >
> >> > ----- Original Message -----
> >> > From: "Mailadmin" <[EMAIL PROTECTED]>
> >> > To: <[EMAIL PROTECTED]>
> >> > Sent: Thursday, February 22, 2001 10:25 AM
> >> > Subject: Re: [IMail Forum] Cannot delete messages from
> Main mailbox
> >> >
> >> >
> >> > > Only way I've ever been able to fix it. If there is a
> >> better way I would
> >> > > like to know myself.
> >> > >
> >> > > David Daniels
> >> > > System Administrator
> >> > > Starfish Internet Service
> >> > > [EMAIL PROTECTED]
> >> > > "Clicking my fingers to the bone"
> >> > > ----- Original Message -----
> >> > > From: <[EMAIL PROTECTED]>
> >> > > To: "IMail Forum (E-mail)" <[EMAIL PROTECTED]>
> >> > > Sent: Thursday, February 22, 2001 9:26 AM
> >> > > Subject: [IMail Forum] Cannot delete messages from Main mailbox
> >> > >
> >> > >
> >> > > > Recently, I have been having problems with users not
> >> being able to
> >> > delete
> >> > > > messages from the Main mailbox. They will put the
> >> check in the box
> >> next
> >> > > to
> >> > > > the message they want to delete and then click on the
> >> delete button,
> >> but
> >> > > > nothing happens. The messages still remain even after
> >> clicking on the
> >> > > > delete button.
> >> > > >
> >> > > > Does this mean that the mailbox is corrupt? Is the
> >> only way to fix
> >> this
> >> > > is
> >> > > > to delete and recreate the mailbox?
> >> > > >
> >> > > > Help....
> >> > > >
> >> > > > Thanks.
> >> > > >
> >> > > >
> >> > > > Samantha Bridges
> >> > > > Communications Technician
> >> > > > Macomb Intermediate School District
> >> > > >
> >> > > >
> >> > > > Please visit
> http://www.ipswitch.com/support/mailing-lists.html
> >> > > > to be removed from this list.
> >> > > >
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> >> > > >
> >> > >
> >> > >
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> >> >
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>
>
>
>
> ________________________________________________________________
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>
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