Re: [IMail Forum] Invisible mail may be IMail bug after all

[IMain Admin at BC Web]

No, it is not a problem with the configuration options in OE.  I can reproduce this problem, at will, using different versions of OE (all 5.x), on different OSs (Win 9x, Winnt all versions), on different computer, in different locations, for different users, and with different options.  That is why I originally thought the problem was with OE, because I knew that OE would fail to download these messages with virtually any configuration or user.  The only thing I couldn't change was the mail server.   In my tests, there were only two constants that I didn't change: I always used Outlook Express as the client, and I always used IMail as the server.  I could and did change everything else.  After being reassured here that IMail couldn't possibly cause this problem, I focused on OE.  However, now that I can test this problem against a different server product (whatever Novell uses for their myrealbox.com service), I am suspicious of IMail.   I know that the IMail techs aren't required to support us through this discussion list, but it would really help if they could comment on this issue.   Ben Bednarz ----- Original Message ----- From: Robert Dodd To: [EMAIL PROTECTED] Sent: Monday, April 16, 2001 7:16 PM Subject: Re: [IMail Forum] Invisible mail may be IMail bug after all I'm not with ipswitch, but I think I see a flaw in your testing protocol. When you set up Outlook Express for the additional IMAP service, did you "create a new identity"?  If so, the new identity does not inherit the options you've set for the existing identity. So, you may have actually demonstrated that the problem lies in the configuration options you've set for the "identity" with problems.    Or, you added another account to the existing identity, didn't change any settings, and this was all "hot air". I'd still like to point out that the problem has quite a few elements that haven't been eliminated.   ----- Original Message ----- From: IMain Admin at BC Web To: [EMAIL PROTECTED] Sent: Monday, April 16, 2001 11:52 AM Subject: [IMail Forum] Invisible mail may be IMail bug after all I'm *still* working on the problem of invisible mail, and right now I'm beginning to wonder about IMail. Invisible mail is mail that arrives at the mail server, but fails to download to Outlook Express, and yet provides no error message. I have determined that invisible mail fails due to problems with the header when using the IMAP protocol.  For example, messages addressed To: "Bednarz, Ben" <[EMAIL PROTECTED]> will fail to download to an IMAP account setup in Outlook Express. My suspicions have centered on Outlook Express as the culprit because I could cause or cure this problem depending on how the header is written.  However, I have new evidence that the problem may be IMail's fault after all.  Here's why: All of my tests have been using our IMail server (4.07 running on Winnt 4.0).  However, I just created a test IMAP account with a free service called www.myrealbox.com.  This service supports IMAP, which allowed me to test the problem and compare with my IMail results.  I have NOT been able to reproduce this problem using myrealbox.com.  Invisible messages sent to my IMail server will download just fine via myrealbox.com.  Specifically, myrealbox.com does not seem bothered by the display name "Bednarz, Ben",  that I used in the example above.  If the problem occurs only for IMail, then I guess it's an IMail bug.  I just don't understand how or why. Because this new testing suggests a problem with IMail specifically, I am hoping one of the Ipswitch techs that frequent this discussion group will comment.  How about it guys? Ben