Reply to: Daniel Donnelly
Re: [IMail Forum] Time Out Period on Web Mail on Tuesday 1:01:59 PM
Thanks for responding. The dialup user was me. I was on one of my
own dial-ups at 31600 baud, so the internet was not even involved.
The machine on download was a PIII 700MHz new Dell laptop. I was
able to watch the server and no other major tasks were operating
at the same time. It would always reach about 95% of the 3.5MB ZIP
file then a popup error would occur saying it lost connection with
the server but the dialup connection was ok and I could proceed to
browse web mail.
I thought it might be something as simple as line noise, but I
loaded up The Bat! and used POP3 and it downloaded just fine. I get
complaints of this from time to time from webmail users and thought
I'd proceed to ask here. I still don't know why this was happening.
I tried repeatedly with webmail always with the exact same results.
--
Roger Heath
advanced internet desktop: www.activatordesk.com
antivirus antispam email : www.activatormail.com
master internet index : www.infogrid.com
----- Copy of Original Message(s): -----
D> Roger,
D> There are no adjustable 'timeout' settings in IMail. IMail will keep
D> connections open as long as needed, to complete the transaction. If a
D> connection is aborted (from the remote) while IMail is using it, it will
D> keep it open for periods up to an hour or so before forcing them closed.
D> But you don't say what gives the timeout error (Browser, I'm assuming, but
D> could be a dialup connection or other things) so it is hard to say what the
D> problem might be. Guess I'd also ask "how long does it take before the
D> 'timeout error' occurs?" and 'how much of the file is downloaded". But I
D> honestly expect the error is not from IMail.
D> The message sounds like it is from one of your users. Maybe he is having
D> some kind of connection problems, that only show up when large amounts of
D> data are being sent or received? I've seen that with dialup users, most
D> often. Changing the MTU setting is often the solution. If you don't know
D> what that means, try the KB and its references.
D> Daniel Donnelly
D> ________________________________________________________
D> ----- Original Message -----
D> From: "Roger Heath" <[EMAIL PROTECTED]>
D> To: "Jeff Kratka" <[EMAIL PROTECTED]>
D> Sent: Tuesday, April 17, 2001 12:06 AM
D> Subject: [IMail Forum] Time Out Period on Web Mail
>> I tried to download a 3.5MB file using web mail today
>> and it kept timing out near the end. Is there a setting
>> I can change to make sure this does not happen?
>>
>> --
>> Roger Heath
>>
>> advanced internet desktop: www.activatordesk.com
>> antivirus antispam email : www.activatormail.com
>> master internet index : www.infogrid.com
>>
>>
>>
>> Please visit http://www.ipswitch.com/support/mailing-lists.html
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>>
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>>
D> Please visit http://www.ipswitch.com/support/mailing-lists.html
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