Roger,
Yes, there is the 12 minute inactivity timer in Web Messaging (and yes it is
related to security and cannot be changed), but I don't know if that would
affect an ongoing transfer, never tried it. But if you say you could
continue to use Web Messaging, then I would agree, that you have not been
'timed out' by it. Is the transfer of the attachment taking something like
12 minutes, when you get the error?
To be perfectly honest, I don't know that FTP is used to transfer
attachments to a user of the Web Messaging, but that could be happening
behind the scenes. It is conceivable what you are seeing is an FTP timeout
(but where??). IMail does not have an FTP service, and I don't think NT has,
either (unless IIS is installed), so there is no place that I know about, to
look for that setting.
I'm not sure how you saw the FTP connections, so I have not been able to see
that for myself. I tried netstat, but all it showed was TCP connections,
even when I got an attachment.
Daniel Donnelly
________________________________________________________
----- Original Message -----
From: "Roger Heath" <[EMAIL PROTECTED]>
To: "Daniel Donnelly" <[EMAIL PROTECTED]>
Sent: Tuesday, April 17, 2001 5:28 PM
Subject: Re[6]: [IMail Forum] Time Out Period on Web Mail
> Reply to: Daniel Donnelly
> Re: [IMail Forum] Time Out Period on Web Mail on Tuesday 3:54:04 PM
>
> You comment that Imail tries to remember HTTP status. I would
> presume this is for security... logout upon a period of inactivity..
> This was one of my first thoughts was that perhaps Imail was logging
> me out during the transfer, which is why I wondered if there was a
> way to extend this...thus my question. The contradiction was that I
> could still use the web mail. I see FTP instances in TCP/IP, so it
> appears you are using FTP to transfer attachments in webmail. Maybe
> this is really a matter of FTP timeout?
>
> --
> Roger Heath
>
> advanced internet desktop: www.activatordesk.com
> antivirus antispam email : www.activatormail.com
> master internet index : www.infogrid.com
> ems als communications : www.general-devices.com
>
> ----- Copy of Original Message(s): -----
>
> D> Roger,
>
> D> MTU should not be protocol specific, except that it is for TCPIP, so it
> D> would seem that means other include protocols like SMTP, POP3, HTTP
that use
> D> TCPIP. Sorry, I don't know what or if any IMail timeouts are specific
to the
> D> protocols used or if they are of different lengths. HTTP is supposed to
be
> D> 'stateless' where POP3 and IMAP are not, and IMail does try to remember
the
> D> state of the HTTP connections, so it may be possible that has some
effect,
> D> but what, I don't know.
>
> D> I've use HTTP and Web Interface over 28.8 modem from home (direct to
our
> D> local network, not via some other provider) and have had success with
most
> D> normal attachments. But, I don't recall trying anything much bigger
than a
> D> meg or 2. I don't think the version of IMail makes much difference, at
least
> D> at this time, but thanks for reminding me you are using V5.
>
> D> Daniel Donnelly
> D> ________________________________________________________
>
> D> ----- Original Message -----
> D> From: "Roger Heath" <[EMAIL PROTECTED]>
> D> To: "Daniel Donnelly" <[EMAIL PROTECTED]>
> D> Sent: Tuesday, April 17, 2001 4:30 PM
> D> Subject: Re[4]: [IMail Forum] Time Out Period on Web Mail
>
>
> >> Reply to: Daniel Donnelly
> >> Re: [IMail Forum] Time Out Period on Web Mail on Tuesday 3:04:21
PM
> >>
> >> It does sound like MTU... the dialup did not seem affected. If
> >> I am right you are using HTTP or FTP for webmail. POP3 just doesn't
> >> seem to be affected. Perhaps it is somewhat protocol specific? In
> >> our programming Delphi TCP/IP here all components have timeout values
> >> properties to set. I am not certain how these determine this, but I
> >> was kinda wondering if POP3 has a longer period than HTTP or FTP?
> >> This is Imail 5.x..
> >>
> >> --
> >> Roger Heath
> >>
> >> advanced internet desktop: www.activatordesk.com
> >> antivirus antispam email : www.activatormail.com
> >> master internet index : www.infogrid.com
> >> ems als communications : www.general-devices.com
> >>
> >> ----- Copy of Original Message(s): -----
> >>
> >> D> Roger,
> >>
> >> D> If you tried the same operation over a different portion of the
network
> >> D> (like the LAN), I bet you would have found the transfer was
successful,
> D> and
> >> D> if that is true, the MTU suggestion, may help! As I said, most often
I
> D> see
> >> D> these problems relating to dialup connections and those that have
> D> responded,
> >> D> have indicated the MTU setting at the dialup routing device, did
help.
> D> If
> >> D> the users with problems, are _always_ your dialup users, that is
> D> another
> >> D> clue that it is only this route that has the trouble.
> >>
> >> D> Most Web Browsing sends much smaller files, so I'm not sure that
tells
> D> us
> >> D> much. The typical symptoms of MTU problems (in my experience) is
that
> D> small
> >> D> transfers work OK and there seems to be a certain amount of data
that
> D> is a
> >> D> 'threshold' and once that is exceeded, things get bad, really fast.
> >>
> >> D> Was your POP3 connection over the same dial up? If that was true,
then
> D> I'm
> >> D> not sure why it too would not be affected. Maybe the http adds more
> D> data to
> >> D> the stream whereas POP3 adds little overhead and that extra data got
> D> you to
> >> D> the 'threshold', sooner?
> >>
> >> D> Daniel Donnelly
> >> D> ________________________________________________________
> >>
> >>
> >> D> ----- Original Message -----
> >> D> From: "Roger Heath" <[EMAIL PROTECTED]>
> >> D> To: "Daniel Donnelly" <[EMAIL PROTECTED]>
> >> D> Sent: Tuesday, April 17, 2001 3:23 PM
> >> D> Subject: Re[2]: [IMail Forum] Time Out Period on Web Mail
> >>
> >>
> >> >> Reply to: Daniel Donnelly
> >> >> Re: [IMail Forum] Time Out Period on Web Mail on Tuesday
1:01:59
> D> PM
> >> >>
> >> >> Thanks for responding. The dialup user was me. I was on one of my
> >> >> own dial-ups at 31600 baud, so the internet was not even involved.
> >> >> The machine on download was a PIII 700MHz new Dell laptop. I was
> >> >> able to watch the server and no other major tasks were operating
> >> >> at the same time. It would always reach about 95% of the 3.5MB ZIP
> >> >> file then a popup error would occur saying it lost connection with
> >> >> the server but the dialup connection was ok and I could proceed to
> >> >> browse web mail.
> >> >>
> >> >> I thought it might be something as simple as line noise, but I
> >> >> loaded up The Bat! and used POP3 and it downloaded just fine. I get
> >> >> complaints of this from time to time from webmail users and thought
> >> >> I'd proceed to ask here. I still don't know why this was happening.
> >> >> I tried repeatedly with webmail always with the exact same results.
> >> >>
> >> >> --
> >> >> Roger Heath
> >> >>
> >> >> advanced internet desktop: www.activatordesk.com
> >> >> antivirus antispam email : www.activatormail.com
> >> >> master internet index : www.infogrid.com
> >> >>
> >> >> ----- Copy of Original Message(s): -----
> >> >>
> >> >> D> Roger,
> >> >>
> >> >> D> There are no adjustable 'timeout' settings in IMail. IMail will
keep
> >> >> D> connections open as long as needed, to complete the transaction.
If
> D> a
> >> >> D> connection is aborted (from the remote) while IMail is using it,
it
> >> D> will
> >> >> D> keep it open for periods up to an hour or so before forcing them
> >> D> closed.
> >> >>
> >> >> D> But you don't say what gives the timeout error (Browser, I'm
> D> assuming,
> >> D> but
> >> >> D> could be a dialup connection or other things) so it is hard to
say
> D> what
> >> D> the
> >> >> D> problem might be. Guess I'd also ask "how long does it take
before
> D> the
> >> >> D> 'timeout error' occurs?" and 'how much of the file is
downloaded".
> D> But
> >> D> I
> >> >> D> honestly expect the error is not from IMail.
> >> >>
> >> >> D> The message sounds like it is from one of your users. Maybe he is
> >> D> having
> >> >> D> some kind of connection problems, that only show up when large
> D> amounts
> >> D> of
> >> >> D> data are being sent or received? I've seen that with dialup
users,
> D> most
> >> >> D> often. Changing the MTU setting is often the solution. If you
don't
> >> D> know
> >> >> D> what that means, try the KB and its references.
> >> >>
> >> >> D> Daniel Donnelly
> >> >> D> ________________________________________________________
> >> >>
> >> >>
> >> >> D> ----- Original Message -----
> >> >> D> From: "Roger Heath" <[EMAIL PROTECTED]>
> >> >> D> To: "Jeff Kratka" <[EMAIL PROTECTED]>
> >> >> D> Sent: Tuesday, April 17, 2001 12:06 AM
> >> >> D> Subject: [IMail Forum] Time Out Period on Web Mail
> >> >>
> >> >>
> >> >> >> I tried to download a 3.5MB file using web mail today
> >> >> >> and it kept timing out near the end. Is there a setting
> >> >> >> I can change to make sure this does not happen?
> >> >> >>
> >> >> >> --
> >> >> >> Roger Heath
> >> >> >>
> >> >> >> advanced internet desktop: www.activatordesk.com
> >> >> >> antivirus antispam email : www.activatormail.com
> >> >> >> master internet index : www.infogrid.com
> >> >> >>
> >> >> >>
> >> >> >>
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> >> >> >>
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> >> >> >>
> >> >>
> >> >>
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