I guess they let me do this while I was contemplating a service agreement. I
can understand why they don't want people calling an 800 number but at the
same time I've got a new version of software with known performance issues.
To their credit, my rep called me when she heard I wasn't happy about all
this and promised to have someone call me ASAP.
Bill
----- Original Message -----
From: "Thomas Deliduka" <[EMAIL PROTECTED]>
To: "Imail Support List" <[EMAIL PROTECTED]>
Sent: Friday, July 06, 2001 11:05 AM
Subject: Re: [IMail Forum] now we pay for calling tech support
> On 7/6/2001 10:43 AM this was written:
>
> > I'm really getting pissed about all the blatant problems with Version 7
and
> > now they've switched from toll free tech support to giving out a long
> > distance number? The operator actually tried to tell me that they 've
never
> > had toll free tech support but I've been dialing the same 800 number for
> > months. I also just paid for the yearly service renewal.
>
> Hmm, I've never called an 800 for support. Always direct dial.
> --
>
> Thomas Deliduka
> IT Manager
> -------------------------
> New Eve Media
> The Solution To Your Internet Angst
> http://www.neweve.com/
>
>
>
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>
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