Which browser and version is she using? Was she using the same software and computer to access her e-mail successfully on your server prior to this? Did she alter the IE security settings?
PostfixGate A member supported Anti-Spam Database for Postfix, Sendmail, IMail, and many other *nix MTAs. Check out the PostfixGate line of pre-built and pre-configured anti-virus, anti-spam, anti-hijacking, and anti-abuse mail gateway servers. Everything you need in one box. www.postfixgate.com ******************** Tel: 509-344-2001 Fax: 509-226-0710 ----- Original Message ----- From: "IMail Admin at BC Web" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, December 07, 2001 12:04 PM Subject: [IMail Forum] Outlook Express access error > Hi, > > We have a client that is having trouble accessing their mailbox on our IMail > server (v.7.04HF2). She gets the following error: > > Task 'Checking for new mail in subscribed folders on mail.bcwebhost.net.' > reported error (0x800CCC0E) : 'Could not fetch new headers in the folder > (null) for Account mail.bcwebhost.net. Error:Unable to connect to the > server..' > > She claims to be able to telnet to the mail server on ports 25, 110, and > 143, so those ports aren't being blocked. I can get into her account with a > local system, so I know her mailbox is fine. Anyone have any ideas? > > Ben > BC Web > > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
