Re: [IMail Forum] Web messaging problems with dialup users? --djv

[Eric Shanbrom]

Another thing to check with dial-up users is the MTU (IP PacketSize) setting. Most windows machines will be optimized to the default LAN setting (approx 1500) instead of the dial-up setting of 576. There are helper apps available from places like winfiles.com to help with this setting. EZ-MTU is one that comes to mind. You can do a search for mtu in our KB and check the MTU setting info for ws_ftp   Eric S ----- Original Message ----- From: Reita Gilleland / Internet America To: [EMAIL PROTECTED] Sent: Wednesday, April 24, 2002 10:56 AM Subject: RE: [IMail Forum] Web messaging problems with dialup users? --djv We had 2 Intel Pro's which Ipswitch said could cause problems so we added a 3Com and disabled the 2 Intel Pro's.   Also one of my support guys has been successful at reproducing the problem (web messaging not deleting, etc.) just by trying to delete messages by clicking the little trash can... that may be what is happening on all users.  We have also been able to correct the problem by upgrading the browser to IE6 on one user but have not tried it on others.  The problem does seem to be something that the Web Messaging is doing to   Can someone else try (on a temp account) clicking the trash can to delete messages to see if that is what causes the problem for you? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Daniel J. Vance Sent: Tuesday, April 16, 2002 3:39 AM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] Web messaging problems with dialup users? --djv We have had no luck whatsoever with the web messaging!!!!   We've tried all kinds of stuff...By the way...what kind of NIC are you using?   -Daniel ----- Original Message ----- From: Reita Gilleland / Internet America To: [EMAIL PROTECTED] Sent: Tuesday, April 09, 2002 12:50 PM Subject: RE: [IMail Forum] Web messaging problems with dialup users? Could I ask a question of the people with this web messaging problem where users cannot delete or move their emails? We have had this problem since December 2001 and Ipswitch Tech support has offered no help. But by chance, do most of you have a configuration where the Imail program is located on one drive and the user mailboxes are located on another drive? Also we are running dual processors and dual NIC cards on the machine that is having this problem. One more thing which may or may not be related, every 2.3 days or so, our outbound SMTP fails to work..... messages just build up in the spool. We have to reboot the server to clear the problem. Do any of you with the web messaging problem noted have (or don't have) the same problem/configuration? Your help would be appreciated. If we come up with common configurations in some way, maybe we can come up with the answer. Thank you in advance. Reita Gilleland Internet America