All very good points, Don. However, in this particular case, the logs show that both "cheryl" and "Cheryl" are at the same IP address (12.248.47.24), not on two machines. Also, "cheryl" is set to leave messages on the server while "Cheryl" deletes them a few seconds after "cheryl" is done. The time interval between all "cheryl"/"Cheryl" pairs is ten minutes, which should not be a problem. I'm convinced that the user has two accounts in her e-mail client and this would entirely explains the duplicate log entries. Not an IMail problem.
Guy -- Guy Isabel <[EMAIL PROTECTED]> -----Original Message----- From: Don Schreiner Subject: RE: [IMail Forum] usual imail problems Date: Sun, 16 Jun 2002 08:45:45 -0700 Coming in late too and could be duplicate account as suggested. Also, check to see if user checking e-mail from another machine left on at work and if frequently (i.e. every 2-5 minutes). I had a thread several weeks back on Duplicate Messages. I swore it was IMail causing the problem because I saw on different mail clients (Outlook & The Bat). Now convinced the problem can also be caused by mail clients checking for messages frequently and/or from several machines. The mail clients get confused because sessions/processes not fully completed/closed. We have cleared up the issue by reducing frequency when checking messages (i.e. every 10-15 minutes). -Don S. Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/
