We too have bought many years of support contracts. Then, when in a pinch, we've called IPSwitch, hoping they'd have direct access to devs/etc. We get some schmuck telling us to try telnetting to the server, try pinging, etc .. The support is worthless, and yes, quite honestly, "support" is false advertising. However, I'm afraid possession is 9/10ths of the law, and they possess our money. :)
We've had several cases where they were going to call us back, and never did. I've given up trying with them, we can generally work out problems much quicker with filemon, regmon and a packet sniffer.
Jonathan
At 06:35 PM 10/19/2002 -0400, you wrote:
I am fine with 6.06..... and you need to know I've been watching this list for years.The Imail support is absolutely terrible. I just gave up on it totally after opening a couple of trouble tickets over a year ago that NEVER got resolved. To me, Ipswitch owes me a REFUND of something that I purchased from them (a service contract) for which they gave me NO value. I paid a lot of money for that service contract. If they were an honorable company with ANY integrity at all, I would get my money back toute suite. The only REAL support available for Imail is THIS list. 8 years is a LONG time in this business. I watched many, many people have problems with the upgrade to 7.xx. Time after time Ipswitch released yet ANOTHER version with lotsa bugs...sheesh...If I was that inept, I woulda been outa biz LONG ago. Yet my question was pertaining directly to people experience using 6.06 with Win2000. I am not upgrading to 7.xx, no way no how until Ipswitch gets their act together...and since there is a new release version every few months, they aren't there yet. It doesn't sit with me well, comments aimed at giving me a *broader perspective* pertaining to how good or bad Imail is....I have a well formed opinion of it over the years, having used it probably as long as anyone here....it was my first email server software with the 1st ISP I started 8 years ago (and been watching this list, just as long). My question ( as in the subject) was about NT4 vs. Win2000 Thanks, Andrew ----- Original Message ----- From: "Guy Isabel" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, October 19, 2002 5:11 PM Subject: Re: [IMail Forum] [OT]NT4 vs Win2000 > The nature of this list is such that you only hear about people experiencing > problems. (Not too many postings are sent saying, "IMail 7.13 on W2K is > great", which it is in my case and on several servers.) I believe that there > are well over a thousand members of this Forum, many of them lurking and > learning, who do not have any problems. If IMail Server had so many serious > drawbacks as one may be led to believe from reading the problematic > postings, it would not be the top-selling *commercial* mail server product > that it is. In my case, it truly lives up to the "20-minute solution" that > the vendor claims and I have installed/upgraded it (on behalf of purchasers) > on several Windows platforms without any issues. I suspect that I am not > alone. > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
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