Thank you all for your responses.

Perhaps "HATE" is a strong word.  The natives are "confused."  [And Tech
Support HATES when that happens.]

To clarify, webmail is not an issue because the login form clearly
requests "Email Address."

The trouble we're experiencing is isolated to the "%" (percent)
character required when setting up mail clients.  Too many end-users get
tripped up on this.  Our previous mail server (Post.Office) did not
compare to IMail and did not support cross-domain user overlap, but this
limitation led to far fewer support calls than the '%' requirement has.

Dave

-- 

David M. Delbridge
President & CEO
Circa 3000
ColdFusion Hosting
http://www.circa3k.com
775-832-2445

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