Looks like you may be stuck until Monday for Ipswitch to figure it out. Make sure you fill out a support incident with them right away.
John Tolmachoff Engineer/Consultant/Owner eServices For You > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > [EMAIL PROTECTED] On Behalf Of Barbara ONeal > Sent: Saturday, April 10, 2004 8:27 AM > To: [EMAIL PROTECTED] > Subject: Re: [IMail Forum] Catastrophic failure > > John, > > I turned on DR Watson and tryed a new install. Didn't show any failures. > nothing at all. and the install still didn't work. > > > ----- Original Message ----- > From: "John Tolmachoff (Lists)" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Saturday, April 10, 2004 10:06 AM > Subject: RE: [IMail Forum] Catastrophic failure > > > Try starting Dr Watson and then run the upgrade. See if that shows anything. > > John Tolmachoff > Engineer/Consultant/Owner > eServices For You > > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > > [EMAIL PROTECTED] On Behalf Of Barbara ONeal > > Sent: Saturday, April 10, 2004 7:40 AM > > To: [EMAIL PROTECTED] > > Subject: Re: [IMail Forum] Catastrophic failure > > > > All permissions are set properly otherwise it wouldn't even be able to > copy > > to the other directory. I did check permissions though and it is all set > > properly. > > > > The other machine is just not an option at this time. Good suggestion but > > not even a possibility at this time. I am doing remote administration at > > this time which means I don't have physical capabilities of switching > things > > in the network. > > > > I have just never had an issue doing remote administration before with an > > install or upgrade. I think there is something more going on here to > cause > > the catastrophic failure. > > > > I thought is may have been a corupted download but tried again and it is > the > > same issue. > > > > I am attempting a defrag see what happens then. In the mean time keep the > > suggestions coming maybe we will hit on something. > > > > > > ----- Original Message ----- > > From: "Darin Cox" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Saturday, April 10, 2004 9:17 AM > > Subject: Re: [IMail Forum] Catastrophic failure > > > > > > > By permissions, I meant the file permissions. Assumed you were logging > in > > > as admin. Any chance the files are write protected? > > > > > > I don't think the web files are specific to any domain, etc. So, > > installing > > > it on any machine laying around would allow you to copy the missing > files. > > > > > > Darin. > > > > > > > > > ----- Original Message ----- > > > From: "Barbara ONeal" <[EMAIL PROTECTED]> > > > To: <[EMAIL PROTECTED]> > > > Sent: Saturday, April 10, 2004 9:51 AM > > > Subject: Re: [IMail Forum] Catastrophic failure > > > > > > > > > Well it was getting so late I decided to try with a fresh start this > > > morning. > > > > > > 1 Plenty of Drive Space no problem there > > > > > > 2 Permissions I am the Administrator Have all the permissions I need > > > > > > 3. Fragmentation - Really in need of it. Will let you know if that > solves > > > the issue. I don't see how this can affect the install but will give it > a > > > shot. > > > > > > Concerning the other idea from Darin, Installing on another machine is > > not > > > an option at this time. Each machine that runs IMail is set up for a > > > particular network and domain environment. At least I didn't loose > > anthing > > > last night when I tried the upgrade just had to reload the webfiles. > > > > > > If anyone form Ipswitch wants to jump in here that would be a great > help. > > I > > > do have a service agreement. > > > > > > Thanks. > > > ----- Original Message ----- > > > From: "John Tolmachoff (Lists)" <[EMAIL PROTECTED]> > > > To: <[EMAIL PROTECTED]> > > > Sent: Saturday, April 10, 2004 2:12 AM > > > Subject: RE: [IMail Forum] Catastrophic failure > > > > > > > > > Check a couple of things: > > > > > > 1. Drive Space > > > 2. Permissions > > > 3. Fragmentation > > > > > > John Tolmachoff > > > Engineer/Consultant/Owner > > > eServices For You > > > > > > > > > > -----Original Message----- > > > > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > > > > [EMAIL PROTECTED] On Behalf Of Barbara ONeal > > > > Sent: Friday, April 09, 2004 11:49 PM > > > > To: [EMAIL PROTECTED] > > > > Subject: Re: [IMail Forum] Catastrophic failure > > > > > > > > 1. Didn't mean to overright a thread. Wasn't even sure if the post > > would > > > > go through. > > > > > > > > 2. Yes stoped all services completely > > > > > > > > 3. Closed the IMail Admin Screen and the IMail Program. > > > > > > > > 4. Yes had a back up and am back on line with the 8.05 version and > > > everyting > > > > is now working again. Just cannot seem to do the upgrade to 8.1 keep > > > > getting the Catastrophic failure notice. > > > > > > > > I go through the entire section of it asking me for my settings i give > > the > > > > answers I would like to use. I plan on overwriting all the web > > templates > > > > then changing afterwards. It copies all my webtemplate files to a new > > > > directory called Web.001 then creates a new directory Called Web. > But > > > > nothing gets put into it. > > > > > > > > At first I wanted all the services started upon start up but after the > > > first > > > > failure I decided to just take the default and try setting the others > > > later > > > > on. This to didn't work i still get the error. > > > > > > > > It doesn't seem to change anyting about my set up except for renaming > > the > > > > web directory which I have renamed back to the orginal till I get this > > > > figured out. so far things are working as normal. > > > > > > > > Just can't seem to upgrade. Any other ideas. I will try in the > > morning. > > > > Was hoping to get this done tonight but no luck. > > > > > > > > ----- Original Message ----- > > > > From: "John Tolmachoff (Lists)" <[EMAIL PROTECTED]> > > > > To: <[EMAIL PROTECTED]> > > > > Sent: Saturday, April 10, 2004 1:05 AM > > > > Subject: RE: [IMail Forum] Catastrophic failure > > > > > > > > > > > > 1. Start a new thread. Do not use an existing thread. > > > > > > > > 2. Did you stop all services first? > > > > > > > > 3. Did you close the Imail Admin screen? > > > > > > > > 4. Did you have a backup of the previous Imail configuration? > > > > > > > > John Tolmachoff > > > > Engineer/Consultant/Owner > > > > eServices For You > > > > > > > > > -----Original Message----- > > > > > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > > > > > [EMAIL PROTECTED] On Behalf Of Barbara ONeal > > > > > Sent: Friday, April 09, 2004 10:38 PM > > > > > To: [EMAIL PROTECTED] > > > > > Subject: Re: [IMail Forum] Catastrophic failure > > > > > > > > > > Boy oh boy am in in trouble. Just tried to do the upgrade to 8.1 > and > > > > > received this error message > > > > > > > > > > --------------------------- > > > > > Feature transfer error > > > > > --------------------------- > > > > > Feature: Calendar > > > > > Component: > > > > > File: > > > > > Error: Catastrophic failure > > > > > > > > > > > > > > > --------------------------- > > > > > OK > > > > > --------------------------- > > > > > > > > > > > > > > > No none of my web mail files work. I did have a back up of the web > > mail > > > > and > > > > > renamed the directory but don't know why the calendar component > would > > > > cause > > > > > a castrophic failure. > > > > > > > > > > any help would be apprciated. Tried the install 3 times. Same > error. > > > > > > > > > > > > > > > ----- Original Message ----- > > > > > From: "Yoder, Chris" <[EMAIL PROTECTED]> > > > > > To: <[EMAIL PROTECTED]> > > > > > Sent: Friday, April 09, 2004 5:45 PM > > > > > Subject: [IMail Forum] Web interface: All messages for a user are > > > deleted > > > > > after reading > > > > > > > > > > > > > > > > We have a user who insists that after he reads his email > using > > > the > > > > > web > > > > > > interface, all messages are deleted without him doing anything. > > > > > > > > > > > > We've created a new account for him and the same thing > happens. > > > > > > > > > > > > He claims that this happens under both IE and Netscape. > > > > > > > > > > > > Anybody heard of such a thing? > > > > > > > > > > > > -- Chris Yoder Smog, just say > > NO! > > > > > > Director, Information Services, DAR Drive electric > > > today. > > > > > > [EMAIL PROTECTED] > > > http://www.its.caltech.edu/~rcy/ > > > > > > > > > > > > In the beginning, the universe was created. This made a lot of > > people > > > > very > > > > > > angry, and has been widely regarded as a bad idea. > > > > > > > > > > > > -- Douglas Noel Adams > > > > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > > > > > List Archive: > > > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > > > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > > --- > > > > > > [For your protection Centric Web, Inc. has scanned this E-mail for > > > > > viruses.] > > > > > > > > > > > > > > > > > > > > > > > > > > > --- > > > > > [For your protection Centric Web, Inc. has scanned this E-mail for > > > > viruses.] > > > > > > > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > > > > List Archive: > > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > > > List Archive: > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > --- > > > > [For your protection Centric Web, Inc. has scanned this E-mail for > > > viruses.] > > > > > > > > > > > > > > > > --- > > > > [For your protection Centric Web, Inc. has scanned this E-mail for > > > viruses.] > > > > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > > > List Archive: > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > --- > > > [For your protection Centric Web, Inc. has scanned this E-mail for > > viruses.] > > > > > > > > > > > > --- > > > [For your protection Centric Web, Inc. has scanned this E-mail for > > viruses.] > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > --- > > > [For your protection Centric Web, Inc. has scanned this E-mail for > > viruses.] > > > > > > > > > > > > --- > > [For your protection Centric Web, Inc. has scanned this E-mail for > viruses.] > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > --- > [For your protection Centric Web, Inc. has scanned this E-mail for viruses.] > > > > --- > [For your protection Centric Web, Inc. has scanned this E-mail for viruses.] > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
