Dear Sirs,

 

The site protector 2.0 is installed on Windows 2000 Server with SP3 and MSSQL 2000 with SP3a on the another machine, and when I try to update the desktop Controller, then I have the following error:

 

Installation of update failed.ERROR: CommNotify - the wait for an event timed out.  [ID=0xc742000e]
Command is executing, waiting for the version to change from 6.9 (SR 2.1), timeout in
00:10
Sensor is restarting, attempting to reconnect to the sensor, timeout in 09:50
Command is executing, waiting for the version to change from 6.9 (SR 2.1), timeout in 10:00
Waiting 10 minutes for install to begin for update package update\Site_Protector\DesktopController69_WINNT_XXX_ST_2_2.xpu
Starting install of update package update\Site_Protector\DesktopController69_WINNT_XXX_ST_2_2.xpu
Acquire master status on Sensor [EMAIL PROTECTED]) successful.
Installing update ...
Update file update\Site_Protector\DesktopController69_WINNT_XXX_ST_2_2.xpu has already been downloaded, no need to download.

 

Can you help me ? 

 

Best Regards,

 

 

 

Maur�cio Carreira Soares
Analista de Seguran�a
OptiGlobe
Rua Bento Branco de Andrade Filho, 621
CEP 04757-000
S�o Paulo SP Brasil
www.optiglobe.com.br

Tel: +55 11 2162-4550
Fax: +55 11 2162-4545
Cel: +55 11 9960-7599
[EMAIL PROTECTED]

 

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