I have an incident ticket open for this exact thing. The first fix from ISS was to increase the wait time to 30 minutes. That didn't work. Their next fix was to increase the wait time to 2 HOURS! That didn't work.
Hmmmm.... I wonder if I can anticipate the next idea to come from Tech support? ...
| "Mauricio Soares" <[EMAIL PROTECTED]>
Sent by: [EMAIL PROTECTED] 11/13/2003 03:30 PM
|
To: <[EMAIL PROTECTED]> cc: "Renato Wada" <[EMAIL PROTECTED]> Subject: [ISSForum] Desktop Controller update XPU |
Dear Sirs,
The site protector 2.0 is installed on Windows 2000 Server with SP3 and MSSQL 2000 with SP3a on the another machine, and when I try to update the desktop Controller, then I have the following error:
Installation of update failed.ERROR: CommNotify - the wait for an event timed out. [ID=0xc742000e]
Command is executing, waiting for the version to change from 6.9 (SR 2.1), timeout in 00:10
Sensor is restarting, attempting to reconnect to the sensor, timeout in 09:50
Command is executing, waiting for the version to change from 6.9 (SR 2.1), timeout in 10:00
Waiting 10 minutes for install to begin for update package update\Site_Protector\DesktopController69_WINNT_XXX_ST_2_2.xpu
Starting install of update package update\Site_Protector\DesktopController69_WINNT_XXX_ST_2_2.xpu
Acquire master status on Sensor [EMAIL PROTECTED]) successful.
Installing update ...
Update file update\Site_Protector\DesktopController69_WINNT_XXX_ST_2_2.xpu has already been downloaded, no need to download.
Can you help me ?
Best Regards,
Maur�cio Carreira Soares
Analista de Seguran�a
OptiGlobe
Rua Bento Branco de Andrade Filho, 621
CEP 04757-000
S�o Paulo SP Brasil
www.optiglobe.com.br
Tel: +55 11 2162-4550
Fax: +55 11 2162-4545
Cel: +55 11 9960-7599
[EMAIL PROTECTED]
