Dear Maur�cio, Do you have a file called DesktopController_<servername>_DesktopController69_WINNT_XXX_ST_2_2_install.log in a directory called, "..\ISS\RealSecure SiteProtector\Desktop Controller\DesktopController69_WINNT_XXX_ST_2_2_uninstall"?
That file should give you details on what happened during the XPU installation that caused it to time out. Cheers, -- L� -----Original Message----- From: [EMAIL PROTECTED] On Behalf Of Mauricio Soares Sent: Thursday, November 13, 2003 4:30 PM To: [EMAIL PROTECTED] Cc: Renato Wada Subject: [ISSForum] Desktop Controller update XPU Importance: High Dear Sirs, The site protector 2.0 is installed on Windows 2000 Server with SP3 and MSSQL 2000 with SP3a on the another machine, and when I try to update the desktop Controller, then I have the following error: Installation of update failed.ERROR: CommNotify - the wait for an event timed out. [ID=0xc742000e] Command is executing, waiting for the version to change from 6.9 (SR 2.1), timeout in 00:10 Sensor is restarting, attempting to reconnect to the sensor, timeout in 09:50 Command is executing, waiting for the version to change from 6.9 (SR 2.1), timeout in 10:00 Waiting 10 minutes for install to begin for update package update\Site_Protector\DesktopController69_WINNT_XXX_ST_2_2.xpu Starting install of update package update\Site_Protector\DesktopController69_WINNT_XXX_ST_2_2.xpu Acquire master status on Sensor HYPERLINK "mailto:[EMAIL PROTECTED]"DesktopControlle [EMAIL PROTECTED]) successful. Installing update ... Update file update\Site_Protector\DesktopController69_WINNT_XXX_ST_2_2.xpu has already been downloaded, no need to download. Can you help me ? Best Regards, Maur�cio Carreira Soares Analista de Seguran�a OptiGlobe Rua Bento Branco de Andrade Filho, 621 CEP 04757-000 S�o Paulo SP Brasil HYPERLINK "file:///W:\Documents%20and%20Settings\mauricio_soares\Application%20Dat a\Microsoft\Signatures\www.optiglobe.com.br"www.optiglobe.com.br Tel: +55 11 2162-4550 Fax: +55 11 2162-4545 Cel: +55 11 9960-7599 HYPERLINK "mailto:[EMAIL PROTECTED]"[EMAIL PROTECTED] r _______________________________________________ ISSForum mailing list [EMAIL PROTECTED] TO UNSUBSCRIBE OR CHANGE YOUR SUBSCRIPTION, go to https://atla-mm1.iss.net/mailman/listinfo
