RE: [ISSForum] Desktop Controller update XPU

[Robert Nieuwhof]

This is a known issue that ISS has yet to address. -----Original Message----- From: Mauricio Soares [mailto:[EMAIL PROTECTED] Sent: Thursday, November 13, 2003 1:30 PM To: [EMAIL PROTECTED] Cc: Renato Wada Subject: [ISSForum] Desktop Controller update XPU Importance: High Dear Sirs,   The site protector 2.0 is installed on Windows 2000 Server with SP3 and MSSQL 2000 with SP3a on the another machine, and when I try to update the desktop Controller, then I have the following error:   Installation of update failed.ERROR: CommNotify - the wait for an event timed out.  [ID=0xc742000e] Command is executing, waiting for the version to change from 6.9 (SR 2.1), timeout in 00:10 Sensor is restarting, attempting to reconnect to the sensor, timeout in 09:50 Command is executing, waiting for the version to change from 6.9 (SR 2.1), timeout in 10:00 Waiting 10 minutes for install to begin for update package update\Site_Protector\DesktopController69_WINNT_XXX_ST_2_2.xpu Starting install of update package update\Site_Protector\DesktopController69_WINNT_XXX_ST_2_2.xpu Acquire master status on Sensor [EMAIL PROTECTED]) successful. Installing update ... Update file update\Site_Protector\DesktopController69_WINNT_XXX_ST_2_2.xpu has already been downloaded, no need to download.   Can you help me ?    Best Regards,       Maur�cio Carreira Soares Analista de Seguran�a OptiGlobe Rua Bento Branco de Andrade Filho, 621 CEP 04757-000 S�o Paulo SP Brasil www.optiglobe.com.br Tel: +55 11 2162-4550 Fax: +55 11 2162-4545 Cel: +55 11 9960-7599 [EMAIL PROTECTED]   "[EMAIL PROTECTED]" made the following annotations on 11/14/2003 10:05:39 AM ------------------------------------------------------------------------------ This email, including any attached files, is confidential and is for the sole use of the individual or entity for whom it is intended. This email represents the originator?s personal views and opinions, which do not necessarily reflect those of this Company. If you are not the intended recipient of this email, be advised that you have received this email in error. Any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited and may be subject to legal sanction. If you have received this email in error, please immediately notify [EMAIL PROTECTED] . This email and any attachments have been scanned for viruses and are believed to be free of any virus or defect that might affect any computer system into which it is received. However, it is the responsibility of the recipient to ensure that it is virus free and no responsibility or liability is accepted by this Company for loss or damage arising from its use. ==============================================================================