Here's Amazon's customer service phone number: 866-216-1072. -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of [email protected] Sent: Sunday, January 08, 2017 9:36 PM To: [email protected] Subject: Re: [JAWS-Users] Amazon.com
Hi Gene, Polease provide Amazon's Customer Service phone number. Thank you, DJM -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Gene Warner Sent: Sunday, January 08, 2017 18:19 To: [email protected] Subject: Re: [JAWS-Users] Amazon.com First of all, I use Internet Explorer, I tried firefox once, but found that it introduced its own problems, so I went back to IE. One common problem is buttons with no meaningful labels, just "button" or "submit query". When there's only one it's not much of a problem, but when you get three buttons next to each other all with the same useless label. Today I had to return an item, I was able to get to the returns page, but could not check the check box for the item I was returning, nor could I get the drop down list of reasons for my return to work. In the end I had to call their customer service and get their help to submit the return request. This wasn't the first time I had to do this either, the first was several months ago and the problem persists, as does the unlabeled buttons problem which is well over a year old. Honestly, I would think that it would be more efficient to use best practices for accessibility on their main site rather than to try to segregate screen reader user to an equally flawed and less functional site. It rather reminds me of how African Americans were treated in the early sixties and before, separate and unequal. Cheers! On 1/8/2017 7:17 PM, Adrian Spratt wrote: > I want to explain. First, I don't use Amazon's accessible page. I > agree with you on that. I also realize the regular Amazon page is dense, which is because it's packed with information. But navigating by h for heading and b for button gets me to all the areas I usually want. > > I used to have difficulty when a page offered periodic shipments, as opposed to a one-time purchase. However, Amazon seems to have fixed it. I brought it to their attention many months ago, and I'm sure others did, too. It isn't the only problem I've alerted them to that they've addressed. > > So, where are you finding problems? > > -----Original Message----- > From: JAWS-Users-List [mailto:[email protected]] > On Behalf Of Adrian Spratt > Sent: Sunday, January 08, 2017 6:49 PM > To: [email protected] > Subject: Re: [JAWS-Users] Amazon.com > > Amazon is exceptionally accessible. What specific problems do you experience? > > -----Original Message----- > From: JAWS-Users-List [mailto:[email protected]] > On Behalf Of Gene Warner > Sent: Sunday, January 08, 2017 5:29 PM > To: JAWS Users > Subject: [JAWS-Users] Amazon.com > > Hi everyone! > > Does anyone else here shop at amazon.com? I am frequently presented > with accessibility challenges on their main site and often find that their supposedly screen reader optimized site suffers from the same accessibility challenges, making it hardly worth bothering with. > > I'm asking hoping some people have found ways, or scripts, or other > tools that make amazon.com more accessible. > > I complain to them all the time about their accessibility problems and always get some boiler plate response that they take accessibility of their site seriously but nothing ever changes, or it just gets worse. > > Cheers! > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
