So because you aren't having any problems, that I am and that I've gone
so far as to do a complete reinstall of Windows and JAWS which doesn't
resolve the problem to avoid upsetting your perfect little world I
should just shut up and suffer?
Thank you for that useful and considerate piece of advice!
On 1/8/2017 10:24 PM, Adrian Spratt wrote:
I don't understand how this responds to what I and others wrote. Like you, I
use IE. Also, as I said, I don't use their accessibility page exactly for the
reason you indicate: that such pages risk segregating visually impaired people.
Often in such cases, information is inadvertently excluded that is available on
the company's regular website.
The fact is that Amazon's website is unusually accessible. Rather than write
off an entire website as inaccessible when you may be having problems but other
screenreader users aren't, contact Amazon and specify the exact problem. When
I've done so with Amazon, I usually notice a fix in the days and weeks to come.
I wish all webmasters were as responsive. We owe such companies respect.
I've never had to use Amazon's return page, so it may be something for Amazon
to look into. If no one else on this list has a suggestion for you, go ahead
and alert them. But if you attack them on the grounds that their website is
generally inaccessible, you're doing both Amazon and many screenreader users an
injustice.
-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On Behalf
Of Gene Warner
Sent: Sunday, January 08, 2017 9:19 PM
To: [email protected]
Subject: Re: [JAWS-Users] Amazon.com
First of all, I use Internet Explorer, I tried firefox once, but found that it
introduced its own problems, so I went back to IE.
One common problem is buttons with no meaningful labels, just "button"
or "submit query". When there's only one it's not much of a problem, but when
you get three buttons next to each other all with the same useless label.
Today I had to return an item, I was able to get to the returns page, but could
not check the check box for the item I was returning, nor could I get the drop
down list of reasons for my return to work. In the end I had to call their
customer service and get their help to submit the return request. This wasn't
the first time I had to do this either, the first was several months ago and
the problem persists, as does the unlabeled buttons problem which is well over
a year old.
Honestly, I would think that it would be more efficient to use best practices
for accessibility on their main site rather than to try to segregate screen
reader user to an equally flawed and less functional site. It rather reminds me
of how African Americans were treated in the early sixties and before, separate
and unequal.
Cheers!
On 1/8/2017 7:17 PM, Adrian Spratt wrote:
I want to explain. First, I don't use Amazon's accessible page. I agree with
you on that. I also realize the regular Amazon page is dense, which is because
it's packed with information. But navigating by h for heading and b for button
gets me to all the areas I usually want.
I used to have difficulty when a page offered periodic shipments, as opposed to
a one-time purchase. However, Amazon seems to have fixed it. I brought it to
their attention many months ago, and I'm sure others did, too. It isn't the
only problem I've alerted them to that they've addressed.
So, where are you finding problems?
-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]]
On Behalf Of Adrian Spratt
Sent: Sunday, January 08, 2017 6:49 PM
To: [email protected]
Subject: Re: [JAWS-Users] Amazon.com
Amazon is exceptionally accessible. What specific problems do you experience?
-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]]
On Behalf Of Gene Warner
Sent: Sunday, January 08, 2017 5:29 PM
To: JAWS Users
Subject: [JAWS-Users] Amazon.com
Hi everyone!
Does anyone else here shop at amazon.com? I am frequently presented with
accessibility challenges on their main site and often find that their
supposedly screen reader optimized site suffers from the same accessibility
challenges, making it hardly worth bothering with.
I'm asking hoping some people have found ways, or scripts, or other tools that
make amazon.com more accessible.
I complain to them all the time about their accessibility problems and always
get some boiler plate response that they take accessibility of their site
seriously but nothing ever changes, or it just gets worse.
Cheers!
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