You know, for years I have told everyone how great customer service has been
at Freedom Scientific. I haven't been in touch with them for a year and a
half or so. Another friend had another screen reader, and she used to envy
the help I got that she didn't feel that she did. So I hope they will stay
that way, and that there hasn't been a change or reduction in work force
making it so hard for the ones there that they are frazzled.
Best to you from,
Carolyn
----- Original Message -----
From: "Drew Hunthausen via Jfw" <[email protected]>
To: "'The Jaws for Windows support list.'" <[email protected]>
Cc: "Drew Hunthausen" <[email protected]>
Sent: Tuesday, July 28, 2015 7:27 PM
Subject: RE: JAWS and Amazon
I'm really sorry to hear these kind of things. I've had pretty good in
terms
of dealings with freedom scientific but have had a couple times where tech
support or customer service seems to be more likily to tell me how stupid
I'm for asking questions. I don't think people should be in any job that
incounters live people who are like that. Very frustrating.
-----Original Message-----
From: Jfw [mailto:[email protected]] On Behalf Of Tusing via
Jfw
Sent: Tuesday, July 28, 2015 3:09 PM
To: [email protected]
Cc: Tusing
Subject: JAWS and Amazon
Hi,
Seldom if ever have I ever expressed any dissatisfaction with Freedom
Scientific.
I had been told to upgrade to JAWS 15 so finally I did it.
Well, with afriend watching my every move, I
Found it was very difficult to buy items on amazon.com/access,
Impossible to select a different gift recipientfrom a list of
People one lists for shipping, and impossible to change shipping options.
I was using the latest Firefox with JAWS 15.
I called Freedom Scientificand explained this. I was told sarcastically
to
go buy a new version of JAWS which I frankly thought was totally out of
line-since F S had been tauting the virtues of JAWS 15 for sometime!
Thinking some one cared, I mentioned that JAWS does not work with the
Amazon music player-very useful for playing musicand
Downloading music.
Would you believe I was corrected in a short manner as the speaker from
F
S quipped why would any one
Even want to use the music player.
Why would any one asksuch astupidquestion?
I guess we should be permitted to use some key Amazon features and not
others.
He criticized me for using JAWS 15-which was what F S had been
recommending
all along.
Great sarcastic moral support.
So I ask this.
Are people shopping using JAWS 15 and latest Firefox on
Amazon.com/access?
I have watched friends use the Amazon music player and it has a lot of
good features. But F S I guess would
Dole outaccessibilityand maybe permit us to use it 3 versions from now.
The
sarcasm
Called support hit hardas I spent a lot of time
Trying to use the Amazon site and the player.
Also F S support had told me that JAWS 15 worked with both.
Thank you and have a good day.
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