Hello T Using, I've actually never had any problems with JAWS Technical Support. All my encounters have been courteous, and admittedly, when their only suggestion was to run JAWS in default mode and/or delete all the user settings, I've complained that it was an onerous thing to suggest, they still didn't treat me in any way a demeaning manner.
Sometimes I've found that my personal attitude at the initial call has a lot to do with how the responder reacts, and I try to have an open, non-confrontational attitude at the first encounter -- after all even though it's been brewing in my mind for several hours or days, it's a brand-new situation for the tech support person. As to Amazon, I find it pretty good to use with any version of JAWS in the standard mode. Just use all the different navigational techniques until you come up with a pattern that works for you. I use the navigational keys to move around, and in my experience, there are a number of combo lists that come up when you select different ship addresses, recipients, or payment options. Shipping method tends to be radio buttons. Also note that if you ;purchase more than one item, and if they are shipped by different vendors, you will need to select shipping options for each one separately, since they all have different shipping options. I see that you're using JAWS 15, but I don't think that there are any significant enhancements in JAWS 16 that would resolve your issues. Dave Carlson Oregonian, woodworker, Engineer, Musician, and pioneer ----- Original Message ----- From: "Tusing via Jfw" <[email protected]> To: <[email protected]> Cc: "Tusing" <[email protected]> Sent: Tuesday, July 28, 2015 03:08 PM Subject: JAWS and Amazon Hi, Seldom if ever have I ever expressed any dissatisfaction with Freedom Scientific. I had been told to upgrade to JAWS 15 so finally I did it. Well, with afriend watching my every move, I Found it was very difficult to buy items on amazon.com/access, Impossible to select a different gift recipientfrom a list of People one lists for shipping, and impossible to change shipping options. I was using the latest Firefox with JAWS 15. I called Freedom Scientificand explained this. I was told sarcastically to go buy a new version of JAWS which I frankly thought was totally out of line-since F S had been tauting the virtues of JAWS 15 for sometime! Thinking some one cared, I mentioned that JAWS does not work with the Amazon music player-very useful for playing musicand Downloading music. Would you believe I was corrected in a short manner as the speaker from F S quipped why would any one Even want to use the music player. Why would any one asksuch astupidquestion? I guess we should be permitted to use some key Amazon features and not others. He criticized me for using JAWS 15-which was what F S had been recommending all along. Great sarcastic moral support. So I ask this. Are people shopping using JAWS 15 and latest Firefox on Amazon.com/access? I have watched friends use the Amazon music player and it has a lot of good features. But F S I guess would Dole outaccessibilityand maybe permit us to use it 3 versions from now. The sarcasm Called support hit hardas I spent a lot of time Trying to use the Amazon site and the player. Also F S support had told me that JAWS 15 worked with both. Thank you and have a good day. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20150728/94b9ced2/attachment.html> _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
