I have dealt with Freedom Scientific Customer Service several times, and
have had no issues at all with them. They have been extreemely helpful.
-----Original Message-----
From: Carolyn Arnold via Jfw
Sent: Wednesday, July 29, 2015 9:47 AM
To: The Jaws for Windows support list.
Cc: Carolyn Arnold
Subject: Re: JAWS and Amazon
So far in my experience, customer services at Freedom Scientific has been
stellar. As I said though, I haven't talked to them in about a year and a
half.
Best to you from,
Carolyn
----- Original Message -----
From: "Dave Carlson via Jfw" <[email protected]>
To: "The Jaws for Windows support list." <[email protected]>
Cc: "Dave Carlson" <[email protected]>
Sent: Wednesday, July 29, 2015 12:12 AM
Subject: Re: JAWS and Amazon
Hello T Using,
I've actually never had any problems with JAWS Technical Support. All my
encounters have been courteous, and admittedly, when their only suggestion
was to run JAWS in default mode and/or delete all the user settings, I've
complained that it was an onerous thing to suggest, they still didn't
treat
me in any way a demeaning manner.
Sometimes I've found that my personal attitude at the initial call has a
lot
to do with how the responder reacts, and I try to have an open,
non-confrontational attitude at the first encounter -- after all even
though
it's been brewing in my mind for several hours or days, it's a brand-new
situation for the tech support person.
As to Amazon, I find it pretty good to use with any version of JAWS in the
standard mode. Just use all the different navigational techniques until
you
come up with a pattern that works for you. I use the navigational keys to
move around, and in my experience, there are a number of combo lists that
come up when you select different ship addresses, recipients, or payment
options. Shipping method tends to be radio buttons.
Also note that if you ;purchase more than one item, and if they are
shipped
by different vendors, you will need to select shipping options for each
one
separately, since they all have different shipping options.
I see that you're using JAWS 15, but I don't think that there are any
significant enhancements in JAWS 16 that would resolve your issues.
Dave Carlson
Oregonian, woodworker, Engineer, Musician, and pioneer
----- Original Message -----
From: "Tusing via Jfw" <[email protected]>
To: <[email protected]>
Cc: "Tusing" <[email protected]>
Sent: Tuesday, July 28, 2015 03:08 PM
Subject: JAWS and Amazon
Hi,
Seldom if ever have I ever expressed any dissatisfaction with Freedom
Scientific.
I had been told to upgrade to JAWS 15 so finally I did it.
Well, with afriend watching my every move, I
Found it was very difficult to buy items on amazon.com/access,
Impossible to select a different gift recipientfrom a list of
People one lists for shipping, and impossible to change shipping options.
I was using the latest Firefox with JAWS 15.
I called Freedom Scientificand explained this. I was told sarcastically
to
go buy a new version of JAWS which I frankly thought was totally out of
line-since F S had been tauting the virtues of JAWS 15 for sometime!
Thinking some one cared, I mentioned that JAWS does not work with the
Amazon music player-very useful for playing musicand
Downloading music.
Would you believe I was corrected in a short manner as the speaker from
F
S quipped why would any one
Even want to use the music player.
Why would any one asksuch astupidquestion?
I guess we should be permitted to use some key Amazon features and not
others.
He criticized me for using JAWS 15-which was what F S had been
recommending all along.
Great sarcastic moral support.
So I ask this.
Are people shopping using JAWS 15 and latest Firefox on
Amazon.com/access?
I have watched friends use the Amazon music player and it has a lot of
good features. But F S I guess would
Dole outaccessibilityand maybe permit us to use it 3 versions from now.
The
sarcasm
Called support hit hardas I spent a lot of time
Trying to use the Amazon site and the player.
Also F S support had told me that JAWS 15 worked with both.
Thank you and have a good day.
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