Reasons to avoid SBC DSL

[Gabriel Sechan]

Well, after this morning I'm officially changing my view on SBC DSL from 
very good to not recommended due to customer service.  10 months ago I 
signed a year long contract.  This weekend I move to Seattle (out of the 
service area).  I call to cancel my phone today.  They want to charge me 
$200, when the service itself is $40/month.  They will not allow me to pay 
for the remaining 2 months, even though I'd be more than happy to (paying 
out the remaining contract is fair to me).  They will not allow me to keep 
service for the next tenants for 2 months, unless I keep all services 
including long distance on the line.  I'm not a big enough fool to let 
people I don't know use my phone long distance for 2 months.  Talking in a 
polite tone through several levels of customer service only led to a PO box 
I can dispute the charges with.  Be very careful of dealing with them-  if 
they can at all, they will screw you.

Gabe


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