That is why I contact the person in 'off hours' , some times to say I don't understand what is happening, then say the staff should be on-line and give a guess time, PST. Then the person knows he/she is not ignored, but staff will be back in their morning. If I understand the problem, will tell that this is in the problem list already. But many newbies are looking for help/contact to solve NEW problem (to them). You are not alone. Someome will check in. Rich in LA CA
--- On Thu, 3/11/10, Brian L. Lightfoot <[email protected]> wrote: > From: Brian L. Lightfoot <[email protected]> > Subject: RE: [LegacyUG] Re: Email problems > To: [email protected] > Date: Thursday, March 11, 2010, 7:59 PM > Very interesting. Sounds to me like > the LUG Administrator has some explaining to do. And before > anyone suggests that we are just trying to point fingers, > it's not about that at all. I think all us Luggers > (Lugheads?) need to know what is going on with the server so > that we can properly advise other users experiencing similar > difficulties. ISN'T THAT WHY THIS GROUP WAS ESTABLISHED? > Withholding such info by Millennia is counter-productive. As > it stands right now, I don't think any of us can help any > user with email problems simply because we are not being > informed about what is right or what is wrong with the list > server. And that means we should be afraid of giving wrong, > misleading, or useless advice or else the user could think > we are attacking their intelligence (as recently happened). > I'm really beginning to see the problem from the viewpoint > of the OP and think he was not all that wrong. I just wish > he could have seen our viewpoint in that we seem to have > been kept in the dark. Someone with LegacyFamilyTree.com in > their email address needs to respond. > > Brian in CA > Mushroom Class of 2010 > > > -----Original Message----- > From: Jennifer Crockett [mailto:[email protected]] > Sent: Thursday, March 11, 2010 4:47 PM > To: [email protected] > Subject: RE: [LegacyUG] Re: Email problems > > In my case, I had not used the wrong email address. I asked > Support for help but received no reply. After a few days I > started receiving messages from the list so knew I was > subscribed by then, but still could not post until a few > more days had passed. > > It is very frustrating to have subscribed and then when > trying to post a message get: '...Sorry, you do not have > permission to post to the [email protected] > mailing list...'. In my case I tried several times to post > and received that message. That is what causes people to > keep trying and eventually one gets through and by this time > it is complaining about not being able to post. It is also > possible why someone seeing the posts coming through, but > not able to post, in desperation hijacks a thread. I was > tempted to do it myself. > > Support saying " You must have been using the wrong email > address previously because this one came through" is simply > not true in my case and I suspect for others who had not > been using a "wrong" email address. > > There seems to be a lag time of several days from when one > subscribes and the list server recognising that and allowing > posting. > > Jennifer > > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > > Archived messages from old mail server - before Nov. 21 > 2009: > > http://www.mail-archive.com/[email protected]/ > > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
