I'm wondering if Darlene's problem is not indicative of a failing hard drive? Problems opening specific files are usually "ownership" problems (a Windows thingie...not to be concerned about it unless the computer is used by multiple people), or file corruption (which is the failing hard drive.) Well, we can wonder for hours here but it looks like this is not really a Legacy problem but rather an OS or hardware problem.
Just to be on the safe side, I'd make sure that the family file is immediately backed up to a CD/DVD. Brian in CA > -----Original Message----- > From: Darlene & Don Hicks [mailto:[email protected]] > Sent: Saturday, July 24, 2010 11:40 AM > To: [email protected] > Subject: Re: [LegacyUG] I can't open Legacy 7.4 > > Hi Ron, > > Thanks Ron! I will install over the present Legacy! I have always > trusted > your judgment in these matters. Thanks so much for your help! > > Darlene > [email protected] > > ----- Original Message ---- > From: Ron Ferguson <[email protected]> > To: [email protected] > Sent: Sat, July 24, 2010 2:27:13 PM > Subject: Re: [LegacyUG] I can't open Legacy 7.4 > > Darlen, > > I was expecting that problem, hence my suggestion that you may have to > install on top of your current installation and then uninstall and > reinstall > again. > > I will predict that unless you do a new install on top of your current > installation, you will again have problems. > > Ron Ferguson > _____________________________________________________ > > *New* Tutorial: Add Location Pins to Google Earth > http://www.fergys.co.uk > Includes the family tree for Alan J Grimshaw > And the Fergusons of N.W. England > ____________________________________________________ > > > Darlene & Don Hicks wrote: > > Hi Ron, > > > > I tried to uninstall Legacy last evening but got a message, "Could > > not open Install.Log file." I became so frustrated that I shut my > > computer down for the night. Today Legacy opened just fine. I did > > do a Windows update download and this may have been where the problem > > was. Every time I update Windows there seems to be some kind of > > problem. > > > > Thank you so much for your quick response to my cry for help. I > > really appreciate it! > > > > Darlene > > > > ----- Original Message ---- > > From: Ron Ferguson <[email protected]> > > To: [email protected] > > Sent: Fri, July 23, 2010 10:30:01 PM > > Subject: Re: [LegacyUG] I can't open Legacy 7.4 > > > > Darlene & Don Hicks wrote: > >> I hope someone can help me. I have been gone on vacation and > upon > >> returning home, I cannot open my Legacy Family Tree. I tried > >> clicking on the icon on desktop, and also finding program on Windows > >> Explorer but it doesn't budge. What possibly could have gone wrong > >> while I was gone. It worked just fine the day before I left on > >> vacation. Does anyone have any ideas? Thanks in advance! > >> > >> Darlene Hicks > > > > Darlene, > > > > Sounds like you have a registry problem. I would try and uninstall, > > if you > > can (it may not be possible) but in any event I would install the > > program again. You may still find a problem, in which case you should > > be able to uninstall, if you couldn't the first time, and then > > reinstall again. > > > > Ron Ferguson > > _____________________________________________________ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
