Brian, I don't think so. The clue is that on trying to uninstall the Installation Log couldn't be found. This has happened on a number of occasions to others, but as far as I know the reason has never been traced. The only way to resolve this is to put it back, hence installing over the existing program.
Ron Ferguson _____________________________________________________ *New* Tutorial: Add Location Pins to Google Earth http://www.fergys.co.uk Includes the family tree for Alan J Grimshaw And the Fergusons of N.W. England ____________________________________________________ Brian L. Lightfoot wrote: > I'm wondering if Darlene's problem is not indicative of a failing > hard drive? Problems opening specific files are usually "ownership" > problems (a Windows thingie...not to be concerned about it unless the > computer is used by multiple people), or file corruption (which is > the failing hard drive.) Well, we can wonder for hours here but it > looks like this is not really a Legacy problem but rather an OS or > hardware problem. > > Just to be on the safe side, I'd make sure that the family file is > immediately backed up to a CD/DVD. > > > Brian in CA > > >> -----Original Message----- >> From: Darlene & Don Hicks [mailto:[email protected]] >> Sent: Saturday, July 24, 2010 11:40 AM >> To: [email protected] >> Subject: Re: [LegacyUG] I can't open Legacy 7.4 >> >> Hi Ron, >> >> Thanks Ron! I will install over the present Legacy! I have >> always trusted >> your judgment in these matters. Thanks so much for your help! >> >> Darlene >> [email protected] >> >> ----- Original Message ---- >> From: Ron Ferguson <[email protected]> >> To: [email protected] >> Sent: Sat, July 24, 2010 2:27:13 PM >> Subject: Re: [LegacyUG] I can't open Legacy 7.4 >> >> Darlen, >> >> I was expecting that problem, hence my suggestion that you may have >> to install on top of your current installation and then uninstall and >> reinstall >> again. >> >> I will predict that unless you do a new install on top of your >> current installation, you will again have problems. >> >> Ron Ferguson >> _____________________________________________________ >> >> *New* Tutorial: Add Location Pins to Google Earth >> http://www.fergys.co.uk >> Includes the family tree for Alan J Grimshaw >> And the Fergusons of N.W. England >> ____________________________________________________ >> >> >> Darlene & Don Hicks wrote: >>> Hi Ron, >>> >>> I tried to uninstall Legacy last evening but got a message, >>> "Could not open Install.Log file." I became so frustrated that I >>> shut my computer down for the night. Today Legacy opened just >>> fine. I did do a Windows update download and this may have been >>> where the problem was. Every time I update Windows there seems to >>> be some kind of problem. >>> >>> Thank you so much for your quick response to my cry for help. I >>> really appreciate it! >>> >>> Darlene >>> >>> ----- Original Message ---- >>> From: Ron Ferguson <[email protected]> >>> To: [email protected] >>> Sent: Fri, July 23, 2010 10:30:01 PM >>> Subject: Re: [LegacyUG] I can't open Legacy 7.4 >>> >>> Darlene & Don Hicks wrote: >>>> I hope someone can help me. I have been gone on vacation and >> upon >>>> returning home, I cannot open my Legacy Family Tree. I tried >>>> clicking on the icon on desktop, and also finding program on >>>> Windows Explorer but it doesn't budge. What possibly could have >>>> gone wrong while I was gone. It worked just fine the day before I >>>> left on vacation. Does anyone have any ideas? Thanks in advance! >>>> >>>> Darlene Hicks >>> >>> Darlene, >>> >>> Sounds like you have a registry problem. I would try and uninstall, >>> if you >>> can (it may not be possible) but in any event I would install the >>> program again. You may still find a problem, in which case you >>> should be able to uninstall, if you couldn't the first time, and >>> then reinstall again. >>> >>> Ron Ferguson >>> _____________________________________________________ > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
