Kirstin, I'm going suggest that you do a complete uninstall and then reinstall. After you uninstall Legacy, with Windows Explorer look in the C:\Legacy folder or whichever folder you had Legacy installed in. Within this folder you will find several files remaining that you will need to delete. Carefully delete the following files with the file extension of:
.usr (defined as "USR File") .exe (defined as "Application") DO NOT delete any of the folders like the Data folder, Doc folder Picture Folder or Web Folder as these folders hold your data and you don't want to accidentally delete your family file or pictures. Don't delete any reports you may have saved to the main Legacy folder nor should you delete the Legacy*.lic file. All the other files should be deleted. You'll need to reset your preferences after you reinstall. Download the latest build of the Standard Edition from our website by clicking on the Download menu button. If you left the Legacy.LIC file as instructed, your Deluxe features will be unlocked. **When you reinstall, make sure that all other programs are shut down and your anti-virus and anti-spyware software is disabled.** Make sure when you install Legacy on Windows 7 that you follow the instructions on our website at www.LegacyFamilyTree.com/helpWindows7andVista.asp. Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Sep 20, 2010 at 3:10 PM, Kirstin <[email protected]> wrote: > When I click on the icon nothing happens. That includes the icon in > the Family view, the icon in any source (master or detail) and in the > events. I can open the Picture Center, but that doesn't help much. I had > switched to a Windows 7 computer and was in the process of repairing all > the broken links (went from XP). It was working fine, then one day it > didn't. I can't think of anything I did different. > > And I ran repair twice. Perhaps I should run the program again. > > Kirstin > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
