The uninstall/reinstall worked!!! Thanks!
Kirstin On 9/20/2010 7:12 PM, Sherry/Support wrote: > Kirstin, > > I'm going suggest that you do a complete uninstall and then reinstall. > After you uninstall Legacy, with Windows Explorer look in the > C:\Legacy folder or whichever folder you had Legacy installed in. > Within this folder you will find several files remaining that you will > need to delete. Carefully delete the following files with the file > extension of: > > .usr (defined as "USR File") > .exe (defined as "Application") > > DO NOT delete any of the folders like the Data folder, Doc folder > Picture Folder or Web Folder as these folders hold your data and you > don't want to accidentally delete your family file or pictures. > Don't delete any reports you may have saved to the main Legacy folder > nor should you delete the Legacy*.lic file. All the other files > should be deleted. You'll need to reset your preferences after you > reinstall. > > Download the latest build of the Standard Edition from our website by > clicking on the Download menu button. If you left the Legacy.LIC file > as instructed, your Deluxe features will be unlocked. > > **When you reinstall, make sure that all other programs are shut down > and your anti-virus and anti-spyware software is disabled.** > > > Make sure when you install Legacy on Windows 7 that you follow the > instructions on our website at > www.LegacyFamilyTree.com/helpWindows7andVista.asp. > > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > > > On Mon, Sep 20, 2010 at 3:10 PM, Kirstin<[email protected]> wrote: >> When I click on the icon nothing happens. That includes the icon in >> the Family view, the icon in any source (master or detail) and in the >> events. I can open the Picture Center, but that doesn't help much. I had >> switched to a Windows 7 computer and was in the process of repairing all >> the broken links (went from XP). It was working fine, then one day it >> didn't. I can't think of anything I did different. >> >> And I ran repair twice. Perhaps I should run the program again. >> >> Kirstin >> > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
