Alan, Can you try exporting everyone that you publish on Rootsweb to a GEDCOM, then load that GEDCOM into a new database and send THAT database to support...? Maybe produce the "loss of data" issue on this new db before sending. Having worked in support, it's hard to get excited about a "bug" someone reports that you cannot re-produce and the reporting person can not provide proof either. Sounds like a serious enough bug to warrant the extra effort. I'm now putting trying out that interface on the back burner until I see resolution. Thx. --Paula in Texas Researching: Adair Baker Beasley Benson Betz Bigley Blagrave Burton Chapman Clement Clough Coppernoll Costine Daulton Dinwiddie Doody Ellis Exline Field Floran Floyd Gates Goodale Gordon Gump Hale Harbaugh Hind Hopkins Hughes Hurdle Jones Klein Koyle Laswell McDonald Misner Passwaters Pelton Roberts Roche Ryburn Short Singer Sullivan Weller Williams
________________________________ From: Alan Pereira <[email protected]> To: [email protected] Sent: Thu, September 22, 2011 9:05:40 AM Subject: RE: [LegacyUG] loss of data Michele, The European & UK Data protection Laws are applicable to living individuals only. See the following web page for details http://www.ico.gov.uk/for_organisations/data_protection/the_guide/principle_8.aspx I publish my family tree on RootsWeb but specifically exclude anyone born after 1909 (at present) this ensures that no living person is published - I don't have any centenarians in my tree. I generally point people to that tree for sharing. You will see if you read through the web site, that I am able to share information, even on the living, under certain strict conditions and only to Countries within the European Union or Countries which have met other Data Protection criteria. The real stumbling block for sharing details on the living is that I must have prior approval from each of the living people in the database that they are willing to let me share that information. Alan From:[email protected] [mailto:[email protected]] Sent: 22 September 2011 14:38 To: [email protected] Subject: Re: [LegacyUG] loss of data Alan, Does that mean you can’t share your file with ANYONE? That goes completely against how genealogy works! We would be nowhere if we couldn’t share info! michele From:Alan Pereira Sent:Thursday, September 22, 2011 9:34 AM To:[email protected] Subject:RE: [LegacyUG] loss of data Carl, I too raised a ticket on this subject and I think the developers are working on finding out when running check / repair after using the Interface that life events disappear as well as giving messages about finding "Nulls". All has gone quiet from the Support team on this since I rejected their request for a copy of my Legacy database on the grounds it would break European and UK Data Protection Law. Alan (based in UK) Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
