Even if he can reproduce the problem with his pared down database? --Paula in Texas
----- Original Message ---- From: Sherry/Support <[email protected]> To: [email protected] Cc: [email protected] Sent: Thu, September 22, 2011 9:38:32 AM Subject: Re: [LegacyUG] loss of data As I wrote before, we need the full original file.... A gedcom changes things around too much when reimported into the Family File and would not be at all helpful for this issue. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Sep 22, 2011 at 7:34 AM, Alan Pereira <[email protected]> wrote: > Paula, that's a good suggestion! I will try this if Brian in Support thinks > it's worth the trip. It's been some time and they may already have a handle > on the cause / effect. > > Copied Brian on this to see if he wants me to do this. > > Alan Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
