It's critical that we get the full original file in order to determine what's going on with the message, preferably before running check/repair to see where the nulls are before that process is run.
A gedcom or part of the file will not be helpful at all. Ken *can* fix the file if we have it... but there's nothing we can do without access to the file. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Sep 22, 2011 at 7:15 AM, Paula Ryburn <[email protected]> wrote: > Alan, > Can you try exporting everyone that you publish on Rootsweb to a GEDCOM, > then load that GEDCOM into a new database and send THAT database to > support...? Maybe produce the "loss of data" issue on this new db before > sending. Having worked in support, it's hard to get excited about a "bug" > someone reports that you cannot re-produce and the reporting person can not > provide proof either. Sounds like a serious enough bug to warrant the > extra effort. I'm now putting trying out that interface on the back burner > until I see resolution. Thx. > > --Paula in Texas <snip> > > From: Alan Pereira > Sent: Thursday, September 22, 2011 9:34 AM > To: [email protected] > Subject: RE: [LegacyUG] loss of data > > Carl, I too raised a ticket on this subject and I think the developers are > working on finding out when running check / repair after using the Interface > that life events disappear as well as giving messages about finding "Nulls". > > All has gone quiet from the Support team on this since I rejected their > request for a copy of my Legacy database on the grounds it would break > European and UK Data Protection Law. > > Alan (based in UK) Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
