The solutions to those error messages can be found on our website www.LegacyFamilyTree.com > Help Center > Technical Support > Solutions by Error Number.
If after following the steps on the website you're still having problems, please contact [email protected] or send in a Problem Report Form. Be sure to let us know if you've attempted the solutions on the website. One of the techs is on vacation, so please be patient if you don't get a call back quickly. Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Jun 19, 2012 at 8:38 AM, Pat Hickin <[email protected]> wrote: > I am getting multiple errors with my primary Legacy file. For example, I > can't create a .pdf descendant report (Error code 380 -- error gathering > descendnts). > > So I tried doing the same thing with a different family. Same error. > > Other errors: Backup error #527 ("at least one Skipping File event was > triggered . . . .") > > Message that this file is opened by another user -- not so. > > I've called Legacy & they returned my call but the time didn't work out & > they haven't called back today. (too early in the day I reckon & I have to > go out soon). > > I am wondering if I should re-download Legacy? I have the latest > version/build. > > Any suggestion will be appreciated!! > > Pat Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
